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Call Center Representative

2/19/2026

Pre-Sales Phone Agents engage with customers across the nation, asking qualifying questions to ensure a positive customer experience before transitioning them to a Sales Representative. These agents confirm customer information while presenting the company's protection offerings.

Salary

17.5 - 26.25 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

CARCHEX is the premier provider of direct-to-consumer automotive products and services including auto warranty, pre-purchase inspections, auto insurance and auto financing. The company serves as a consumer advocate throughout all stages of the car buying, selling and ownership process. Protecting automotive consumers for over 14 years and providing exceptional customer service has translated into an A+ Rating with the Better Business Bureau. To learn more about CARCHEX, visit www.CARCHEX.com. Specialties • Auto Warranty • Vehicle Inspection • Auto Insurance • Auto Finance • Car Buying Contact Us 877-CARCHEX www.CARCHEX.com

About the Role

Description

CARCHEX wants to talk with you now!

CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals to our growing Pre-Sales Team.

Put your excellent communication skills to work in an environment where you can have fun, further your career and earn competitive compensation

CARCHEX is...

Twelve-time winner of “Best Place to Work” by The Baltimore Sun.
Voted among the top “60 Best Companies to Sell For” nationally by Selling Power
A+ Rated with the Better Business Bureau

CARCHEX Pre Sales Phone Agents are a critical point of contact for our valued customers. These energetic team members engage with customers, ask qualifying questions and transfer the customer to a waiting Sales Representative.

As a CARCHEX Pre-Sales Agent, you will...

Have captivating conversations with consumers across the nation
Deliver a positive customer experience by speaking to interested customers with professionalism and enthusiasm.
Engage customers with our industry leading protection offerings.
Confirm information provided by customers.
Ensure interested customers are successfully transitioned to a sales representative.

Compensation for Call Transfer Agent

$17.50+ per hour PLUS weekly bonus (equivalent of $20.00 - $26.25 per hour)
Annual performance/compensation reviews

Training and Time Off

Paid Training from day 1
Generous Paid Time Off and Sick and Safe Leave

Benefits

Health, Dental, Vision Insurance
Company Paid Life Insurance
Voluntary Life, Long-Term Disability, Short-Term Disability, Hospital Indemnity, Critical Illness, Legal and Pet Insurance
401(K) With a Competitive Employer Match
Advancement Opportunities
Comfortable and convenient workspace

Schedule

Full-Time
Monday to Friday
8-hour shift
9AM – 6PM or 10AM – 7PM
Overtime opportunities

Work Location

In our main office, conveniently located in the Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail, walking access to many shops, restaurants and gyms.

Requirements

Enthusiastic phone presence

Basic computer skills

Open to coaching and learning new skills

Motivated, energetic and driven to succeed

Pleasant, patient and friendly demeanor

Getting Started

If you love to talk with people around the country, have a strong desire to build a career with an established industry leader and succeed at a position with competitive compensation and excellent benefits, then CARCHEX wants you to apply NOW!

Key Skills

Communication SkillsCustomer EngagementQualifying QuestionsProfessionalismEnthusiasmInformation ConfirmationPhone PresenceComputer SkillsCoachingMotivationEnergyDrive