Front Office Manager

Description

If you’re a leader who takes pride in creating meaningful guest experiences, inspiring strong teams, and elevating service at every touchpoint, we’d be delighted to welcome you to our team. As our Front Office Manager, you will play a vital role in ensuring seamless Front Office and Reservations operations, from the first inquiry to a warm farewell at check-out. This position champions guest satisfaction, operational excellence, team engagement, and adherence to Appellation’s high hospitality standards. We’re looking for a hands-on, service-driven leader with exceptional communication skills, emotional intelligence, and the ability to thrive in a dynamic, fast-paced environment while consistently delivering outstanding guest service.

Job Responsibilities include but not limited to:

• Lead, coach, and support Front Office and Reservations team members.
• Oversee daily operations including check-in/out, guest services, and room status accuracy.
• Maintain high standards of hospitality, communication, and professionalism.
• Handle guest feedback and service recovery with care and efficiency.
• Support revenue goals through accurate reservations, rate management & upselling programs.
• Collaborate with Sales, Housekeeping, and the Rooms Division Director on operations and planning.
• Ensure team adherence to policies, procedures, grooming standards, and safety protocols.
• Manage scheduling, payroll oversight, and training programs.
• Provide VIP handling, group booking support, and accurate billing processes.

Compensation & Benefits:

• Pay Range (Salaried): $70,304 – $72,000 per year
• Vacation & Holiday pay
• 401(k) Matching
• Health benefits including medical, dental, vision, life insurance, and EAP
• Aflac Supplemental
• Team Member Discounts

GROW WITH US

Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality. 

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• Strong leadership, communication, and organizational skills.
• Proven experience in Front Office or Rooms Division leadership.
• Hospitality-driven with the ability to excel in a fast-paced environment.
• Strong computer skills: PMS, POS, Excel, Outlook, Word.
• Ability to make strategic decisions based on data and market insights.
• Excellent time management, prioritization, analytical skills, and attention to detail.
• Ability to work evenings, weekends, and holidays.

Ability to perform the essential functions of the job with or without reasonable accommodation.

• See and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Speak so that others may understand at normal levels and on the telephone.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
• Have the ability to stand for a 4-hour period with or without reasonable accommodation.