Lead Dining Room Server Assisted Living Fine Dining

Description

· Act with integrity, honesty, and knowledge to promote the culture, values, and mission of The Holbrook.

· Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

· Provide feedback to F&B Service Manager on team member performance during shift.

· Develop positive relationships with team members by understanding and addressing individual motivation, needs and concerns.

· Organize opening and closing duties as assigned.

· Work in a team setting to deliver an excellent dining experience.

· Work closely with restaurant management to immediately address all guest concerns and create a pleasant experience.

· Oversee the performance of other servers. Provide leadership to the staff and report to restaurants management.

· Train new employees properly, with direction from the salary manager.

· Attend weekly meetings with management.

· Must be able to open and/or close restaurants ensuring all side work is completed.

· Must pay attention to detail to deliver successful results.

· Be able to multitask. Monitor server stations, answer phone calls, host, support the team, help with guests needs while working in a fast-paced environments.

· Have skills to resolve conflicts efficiently.

· Must have effective communication skills with Executive Chef.

· Must be able to accept liquor deliveries and make sure invoices are correct.

· Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with F&B Service Manager to find new, creative, and effective methods of recognition.

· Use operational tools to achieve operational excellence during the shift.

Requirements

Position Requirements:

• Have 2+ years’ experience as a server; supervisory experience a plus.
• Be committed to and passionate about serving customers and delivering best-in-class service.
• Continuously look for opportunities to “WOW” customers; always willing to go that “extra mile” (with a smile ??).
• Have strong time management and multi-tasking skills and good attention to detail
• Have a desire to motivate, coach and teach others.
• Be a great problem-solver.
• Embrace working in a fast-paced and sometimes high-pressure environment.
• Have a collaborative work style.
• Be willing and able to work nights, weekends and holidays as needed.
• Be willing and able to take and pass a drug screen.
• Be willing and able to consent to and pass a criminal background check