Implementation Lead

Overview

The Implementation Lead serves as the primary point of contact for clients in active project implementation, utilizing their deep knowledge of Origami’s product and the insurance industry to efficiently lead a team to implement client business requirements. 

Starting base pay for this role is between $92,000 and $115,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Owns the execution and outcomes of the project and its deliverables. Ultimately accountable for the success of the project (profitability, quality, client satisfaction, standards adherence, content communication).

• Leads discovery sessions for deliverables included in projects.

• Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.

• For project implementations, assigns deliverables and other tasks to individual team members.

• Configures the Origami platform to meet client requirements.

• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.

• Responsible for the submission, oversight, and communication of client-specific bug related JIRA tickets identified during the implementation. • Records hours worked in accordance with Origami's time entry policy.

• Manages tracking, erosion, auditing, and reporting of project hours.

• Ensures accurate and timely entry and reporting of all team members' hours worked for all assigned projects.

• During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.

• Performs unit testing of assigned deliverables.

• Prepares training materials and conducts user training.

• Identifies potential expanded sales opportunities during the implementation and notifies / coordinates with account management team on pursuing.

• Supports account management team in presenting and negotiating pricing and Statement of Work for change orders/expanded scope to client.

Qualifications

• Bachelor’s Degree in a Computer Science or business-related field.

• JavaScript, XML, SQL experience preferred.

• 3+ years’ experience in a client-facing profession services position 

• Superior communication and presentation skills required.

• Strong interpersonal skills required.

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.