General Manager Operations - Noel Leeming

Lead, Inspire, and Drive Growth  

This is undoubtedly one of the top retail operational roles in New Zealand.  We’re looking for an exceptional retail leader to take the helm of our Noel Leeming network of 66 stores and lead it through its next phase of growth.  

If you thrive on leading at scale, driving real transformation, and setting the standard for operational excellence, we want to hear from you. 

At Noel Leeming, we are passionate about enriching Kiwi lives through technology. As part of The Warehouse Group, we are committed to making a positive difference for our customers, our people, and our communities. 

With responsibility for operational strategy, store execution, labour optimisation, continuous improvement and store development, this integral role ensures our stores deliver commercial performance, productivity and an outstanding customer experience.  

Reporting to the CEO – Noel Leeming, key responsibilities include: 

• Strategic Leadership & transformation 

• Set and execute the strategic direction for the national store network 
• Deliver sales, growth and profitability targets 
• Translate business strategy into clear, executable store-level plans 
• Lead large-scale operational change initiatives that improve productivity and customer outcomes 

• Customer experience & store performance 

• Elevate store presentation, layout and in-store engagement standards 
• Partner with Merchandise and Marketing teams to deliver promotional excellence 

• Leadership & Capability 

• Build and lead a high performing leadership team  
• Role model leadership behaviours – Humble, Hungry, Smart 
• Strengthen capability across the network through structured development and succession planning 
• Foster a culture of accountability, ownership and continuous improvement 

You are a commercially astute retail executive with deep expertise in leading complex, multisite operations. An outcomes focused leader, you bring pace with precision - setting clear direction, inspiring high performing teams, and consistently delivering results at scale. 

We foresee you will bring the following: 

• Significant senior leadership experience within a complex retail environment 
• Proven success leading geographically dispersed store networks 
• A strong track record of delivering sales growth and operational transformation 
• Advanced financial and commercial acumen 
• Deep understanding of retail industry trends and evolving customer expectations 
• Exceptional stakeholder engagement and communication skills 
• The ability to lead multiple strategic initiatives while maintaining operational discipline 

You are a commercially astute retail executive with deep expertise in multi-site operations.  

Noel Leeming is New Zealand’s destination for appliances and consumer electronics, offering trusted advice leading brands and services that support everyday life. 

If you are ready to lead a nationally recognised retail network and shape the next chapter of operational excellence at Noel Leeming, we look forward to hearing from you.  

The scope and profile this role offers is a rare find!