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Patient Service Rep

2/20/2026

The role involves managing front office operations by greeting patients, ensuring necessary forms are completed for health records and billing, and maintaining accurate patient demographic and insurance information. Responsibilities also include verifying insurance eligibility, collecting co-pays, managing patient flow, and answering registration or billing inquiries.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Knoxville, Tennessee University Physicians' Association, Inc. (UPA) is a physician-owned company created to serve business and physician practice management needs, offering solutions for over 28 years. UPA's expertise and versatility enable our partners to focus on care delivery. UPA employs over 1,000 clinical and non-clinical team members that drive collaboration toward healthy balanced growth.

About the Role

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Rep (PSR) for UT Primary Care Alcoa.

Position is Full-Time, working Monday through Friday 8:00am to 4:30pm.

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more!

Job duties include:

Greet patients in friendly and timely manner
Ensure that patients complete necessary forms required for the electronic health record and billing office
Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
Ensures good patient flow through practice by timely processing of patients as they arrive at front office
Answer patient inquiries regarding patient registration information or billing questions
Refers patient inquiries regarding medical care or treatment to medical assistant or physician
Schedules patients with appropriate physician
Document scanning into electronic health record
Other duties as assigned

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Requirements

6-months to 1-year previous medical office experience.

Key Skills

Communication SkillsAttention To DetailTime ManagementOrganizationPatient RegistrationInsurance VerificationCo-pay CollectionPatient Flow ManagementInquiry HandlingDocument Scanning