Medical Virtual Assistant (Insurance & A/R Focus)
2/20/2026
The core responsibilities involve managing insurance verification and prior authorization requests, as well as following up on unpaid or denied claims to resolve outstanding accounts receivable efficiently. Additionally, the role includes administrative tasks like reviewing the EMR dashboard and sending outreach messages for light recruiting support.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
This is a remote position.
Are you a detail-oriented, reliable healthcare professional who thrives behind the scenes and knows how to navigate insurance systems with confidence? Do you enjoy problem-solving, following up on unpaid claims, and keeping operations running smoothly—all while working remotely?
A growing physical therapy and performance clinic based in the U.S. is seeking a full-time Medical Virtual Assistant to support insurance verification, prior authorizations, accounts receivable follow-ups, and light recruiting tasks. This is an excellent opportunity for someone who values transparency, accountability, and making a real impact in patient care.
About the Practice
This clinic is dedicated to helping individuals recover, remain resilient, and thrive at the highest levels of human performance. The team is mission-driven, fast-moving, and deeply values clear communication, efficiency, and delivering a patient experience unlike any other in their community.
Core Values:
Speed of Service
Transparency and clear communication
Unique, patient-centered experiences
Positive impact on individuals and the community
Key Responsibilities
Insurance Verification & Authorizations
Verify patient insurance eligibility for 15–20 patients per week
Submit and track prior authorization requests (10–15 per week)
Update patient and insurance information accurately in the EMR
Liaise with insurance providers to clarify coverage and authorization details
Track pending authorizations and ensure timely follow-ups
Accounts Receivable & Claims Follow-Up
Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
Investigate claim issues by navigating insurance phone systems and portals
Document outcomes and next steps clearly in the EMR
Support the clinic in resolving outstanding A/R efficiently
Administrative & Recruiting Support
Review the EMR dashboard daily and proactively work through outstanding tasks
Send outreach messages to 5–10 potential job candidates per week
Communicate progress and updates regularly with the Office Manager via email
Follow existing workflows and guides before escalating questions
Tools You’ll Use
Prompt (EMR)
Weave (patient communication)
Google Workspace (Gmail, Docs, Sheets, Google Meet)
Requirements
2+ years of experience in a medical administrative, insurance, or billing support role
Proven experience with insurance eligibility checks, prior authorizations, and A/R follow-ups
Comfortable navigating insurance phone systems to resolve unpaid or denied claims
Strong written and verbal communication skills
Highly organized, detail-oriented, and reliable with time tracking and check-ins
Ability to work independently, problem-solve, and follow documented processes
Stable internet connection and comfort working in a fully remote environment
Benefits
Competitive salary commensurate with experience
Opportunities for professional development and growth
Work in a dynamic and supportive team environment
Make a meaningful impact by helping to build and strengthen families and communities
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