IT Specialist

Description

Job Title:             IT Specialist

Job Status:         Full-Time, 12 months

Exempt Status: Non-Exempt

Department:     Information Technology

Reports to:        Director of Information Technology

Job Summary 

TKA is a Christ-centered school grounded in a Biblical worldview, and we are looking for an IT Specialist who is a follower of Jesus Christ and is dedicated to the school’s Christ-centered mission. The primary responsibility of this position is to serve as a point of contact to provide technical support for all IT related matters. The position also provides support and administration of all IT networks and systems. 

Requirements

Essential Job Functions

Regular Activities

• Mentor a group of students by meeting daily as part of the school’s home group program
• Respond to help desk requests in a timely manner 
• Troubleshoot reported problems 
• Provide end-user technical support and desk-side assistance. 
• Communicate professionally and ensure end-user satisfaction 
• Maintain existing and run new Ethernet/Fiber cabling 
• Monitor hardware, software, & system performance metrics 
• Respond to alarms in a timely manner 
• Provide support to students and parents as needed 
• Install, maintain, and troubleshoot: 
  • Network infrastructure (servers, switches, access points, etc) 
  • Wireless infrastructure and Mobile Device Management system 
  • Server and client operating systems 
• Create, update, and maintain IT documentation including, but not limited to, network infrastructure and IT processes 
• Provide individual hands on training to staff and students as needed 
• Department specific training 

Qualifications

Education and Experience

• Bachelor’s degree (in a computer-related field) 
• 3+ years experience as an IT Specialist, preferably in a school setting 
• Industry standard certifications (e.g. Cisco, Microsoft, ITIL, Google, etc.) 

Specialized Knowledge 

• Database systems: ability to maintain and troubleshoot the school’s Student Information System and LMS
• Scripting and programming languages 
• DNS, DHCP, Active Directory, Identity and Access Management (IAM) systems 
• Single-Sign-On (SSO) and Multi-Factor Authentications (MFA) systems
• Application support
• Client/Server operating systems (e.g. Mac, Windows, Linux) 
• Google Workspace

Skills and Abilities 

• Strong leadership qualities and mentoring skills
• Excellent skills in communicating both orally and in written form 
• Able to work both independently and in a team setting
• Ability to lead by example  
• Proficient with Microsoft Office and Google Suite
• Ability to learn new computer software systems
• Committed to continuous learning and improving by acquiring industry standard certifications and keeping up with new technology 
• Security-conscious and detail oriented

Core Characteristics 

• Commitment to loving and serving Jesus Christ and supporting the school’s mission
• Ability to work under pressure and in a fast-paced environment
• Positive, flexible, resourceful, and solution-oriented
• Able to understand, love, and relate to students
• Must be active in or pursuing community in a local Christian body of believers
• Must have compatible theology in line with TKA's Statement of Faith and Lifestyle Agreement

Working Conditions & Physical Requirements

• Required to use the computer throughout the day
• Work will be performed from the campus
• Will move throughout the campus during the day
• May occasionally have to lift up to 30 pounds
• Work is generally performed, year-round, Monday-Friday (7:00am-3:30pm or 7:30am-4:00pm)
• This position will occasionally require you to work nights, weekends, and overnights (for trips/events). As much advance notice as possible will be provided. 

Salary & Benefits

• TKA offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, TKA  has an HSA and FSA plan, Employee Assistance Program, 403(B) base with matching contributions, basic life insurance, paid time off, and paid professional development.
• Pay Grid:  IT Services I/II
• Pay Grid Range: $36.71-$50.47 per hour
  • Salary is based on a preset pay grid and determined by education and experience; most candidates enter in the lower to middle range.

Please Note: 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; therefore, this job description is subject to change.