Training Specialist

Description

Training Specialist 

The Training Specialist supports operational success by designing, developing, and delivering effective training programs for employees across the organization. This role ensures training is consistent, engaging, and aligned with company standards, policies, procedures, and culture. The Training Specialist serves as a key resource for employee development and helps promote a service-driven, customer-centric approach throughout the organization.

WHO WE ARE:

Nolan Living (the “Company”) is a vertically integrated owner and operator of residential communities across the United States, with a focus in the Midwest and Texas. 

The Company has a 30-year track record of successfully acquiring and repositioning residential communities with approximately 19,000 units acquired and 13,000 disposed of since 1992. Nolan Living currently owns and manages 27 communities consisting of over 6,500 units. 

The Company employs over 250 professionals across investments, property management, construction management, asset management, finance, accounting, HR and marketing.

At Nolan, we offer:

• Competitive compensation package annual bonus potential 
• On site housing discount beginning at 30%; increases with tenure
• Vacation and PTO policy 
• Up to 15 paid holidays 
• 401K employee match  
• Health, dental & vision insurance  
• Company paid life insurance 
• Health Savings Account with company match 
• Flexible Spending Account  
• Training and development program

Responsibilities

• Identify training needs by evaluating employee strengths, performance gaps, and operational priorities.
• Facilitate individual and group training sessions across a range of operational topics and programs.
• Develop training programs that support role readiness, performance improvement, and career development.
• Create, update, and maintain training resources and administer the e-learning platform, including course creation, employee enrollment, training assignments, and completion tracking.
• Provide training recaps and communicate progress, feedback, and recommendations to hiring managers.
• Coordinate training follow-ups and continued support throughout the first 120 days of employment.
• Measure training effectiveness and ensure learned skills are applied consistently.
• Review and improve existing training programs to reflect changes in operations, policies, tools, or business needs.
• Stay current on training trends, tools, and employee development best practices.
• Assist with training-related rollouts, new program launches, and company-wide updates.
• Complete administrative responsibilities to ensure training records and documentation are accurate and up to date.
• Collaborate with cross-functional teams and support projects assigned by the Training Manager.

Requirements

• Ability to travel up to 50% and work occasional weekends if needed.
• Multifamily property management experience required; prior training and Assistant Manager experience preferred.
• Strong communication, interpersonal, and presentation skills, with the ability to explain complex information to a variety of audiences.
• Strong organizational skills with sound judgment, attention to detail, and the ability to manage multiple priorities.
• Proven experience designing and delivering multiple training programs in a corporate setting, with strong knowledge of instructional design principles, training methodologies, and best practices.
• Ability to take initiative, manage priorities, meet deadlines, and work effectively without constant oversight.
• Ability to manage the full training cycle, including needs assessment, program development, facilitation, evaluation, and follow-up.
• Basic computer proficiency, including Microsoft Office products and Yardi.

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