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Shift Manager

2/21/2026

The Shift Manager handles customer interactions, ensuring positive outcomes regardless of the situation, and acts as a leader to ensure new team members understand operational procedures. They are responsible for maintaining strict adherence to all food safety standards and guidelines.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys. *Fresh beef available in the contiguous U.S., Alaska, and Canada.

About the Role

Description

Movin’ on up…

Families come in all shapes and sizes—and that includes the Wendy’s family. As a Wendy’s Shift Manager, you’ll be part of a team that values fun, quality food, and reliability.

Our founder Dave Thomas had three simple rules for everyone who works here:

1. Do the right thing.

2. Treat people with respect.

3. Make food better than anyone expects from a fast-food place.

We know you’ve got the first two down… and we’ll help you master the third! Sound good? Keep reading.

What You'll Do

As a Shift Manager, you’re the one who keeps everything running smoothly. Think of yourself as the heartbeat of the restaurant:

• Bring the Wendy’s personality to life—fun, fast, and friendly (and never out of bacon).

• Handle customer situations—good or bad—with confidence and leadership.

• Support and train new team members so they understand how things work.

• Maintain top-notch food safety standards and procedures.

We Get It. We Get You.

Our food isn’t one-size-fits-all—and neither are our job opportunities. Wendy’s is a proud equal opportunity employer. We welcome individuals of all races, religions, nationalities, genders, and members of the LGBTQ+ community. We also provide reasonable accommodations to support people with disabilities in performing essential job functions.

Requirements

• 1+ years of restaurant experience.

• Experience leading, managing, or organizing a team in a fast-paced environment.

• Strong skills in problem solving, customer service, and decision making.

• Ability to give and take direction professionally.

• Flexible work availability.

• Travel to other Wendy’s locations as needed (restaurants, area office, etc.).

• Stand and move for most—or all—of your shift.

• Lift 25–50 lbs occasionally.

• Handle weather moments (rain at the drive thru, summer heat while taking out trash, etc.).

• Use a headset, register, grill, and other restaurant equipment while following Wendy’s brand standards.

Key Skills

Problem SolvingCustomer ServiceDecision MakingTeam LeadershipOrganizationFood SafetyCommunicationAdaptability