Customer Support Assistant

2/21/2026

The assistant will serve as a key client contact, efficiently handling inquiries via phone and email while maintaining accurate client records and supporting daily customer service operations. This includes assisting with order processing, coordinating services, and collaborating internally to resolve customer concerns.

Salary

46000 - 49000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Park 6 Logistic is a dynamic and forward-thinking logistics organization committed to operational excellence and strategic growth. Based in Louisville, KY, we specialize in delivering reliable, efficient, and scalable logistics solutions to a diverse client base. Our team is driven by innovation, collaboration, and a commitment to maintaining a strong and reputable brand presence in competitive markets.

Job Description

We are seeking a detail-oriented and professional Customer Support Assistant to join our Birmingham team. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled efficiently and accurately. You will support daily customer service operations, maintain organized records, and collaborate with internal departments to provide seamless solutions.

This position is ideal for individuals who excel in structured environments and are committed to delivering high-quality service.

Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner
Maintain accurate client records and update internal systems
Assist with order processing, service coordination, and follow-up communication
Resolve customer concerns by collaborating with internal teams
Prepare reports and documentation related to service requests
Support administrative tasks within the customer service department
Ensure compliance with company standards and service protocols

Qualifications

Strong written and verbal communication skills
Excellent organizational and time-management abilities
High attention to detail and accuracy
Professional demeanor and client-focused mindset
Ability to work independently and as part of a team
Proficiency in basic office software and data entry systems
Problem-solving skills with a proactive approach

Additional Information

Competitive annual salary ($46,000 – $49,000)
Opportunities for professional growth and career advancement
Structured training and development programs
Supportive and collaborative work environment
Stable, full-time position within a growing organization
Performance-based recognition and advancement potential

Key Skills

Customer SupportCommunicationRecord MaintenanceOrder ProcessingService CoordinationProblem SolvingTime ManagementAttention To DetailData EntryClient Focus