Overnight Guest Experience Manager

2/21/2026

The Overnight Guest Experience Manager will be responsible for responding to all guest requests, solving issues during the night shift, and completing required night audit checklists, including posting charges and verifying account balances. This role also involves performing check-in/check-out procedures, assisting guests, and summarizing operational reports for management.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Nestled high in the Sonoran Desert, CIVANA Wellness Resort & Spa is a playground of wellbeing located just outside of Scottsdale. The only wellness resort & spa to focus on happiness first, healthiness always, CIVANA provides time and space to awaken the soul, free the mind and connect. Because we’re all trying to find our happy place, but happiness isn’t a place, it’s a state. Grounded in principles of flexibility, personalization, and accessibility, CIVANA is a premium destination for the wellness conscious traveler looking for a highly personalized wellness experience that doesn’t feel prescriptive, restrictive or regimented and leaves guests craving their next visit. Designed as an approachable alternative to most wellness resorts and one that suits the modern traveler, CIVANA offers each guest the flexibility to create an impactful, immersive experience that best suits them – from devout students of wellness who want to dive deeper to those who simply want to relax and unplug. Between a world-class spa, wellness classes and studios, healthy cuisine, and welcoming accommodations, CIVANA offers the very best of the wellness experience. CIVANA also offers nearly 15,000 square feet of meeting space ideal for wellness and corporate retreats.

About the Role

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Affordable health insurance starting the 1st of the month following hire date

• Complimentary shift meal

• Complimentary access to wellness classes & programming

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement Plan with Matching

• Sign on bonus of $1000

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

This is an on-site overnight salary position.

As the Overnight Guest Experience Manager you will be responsible for:

Respond to all guest requests, offer solutions and solve issues during the night shift.
Complete all assigned tasks on night audit checklists
Post room charges, taxes and service charges to guest accounts nightly.
Process guest charge purchase transactions not posted by Guest Experience Guides
Transfer charges and deposits to master accounts
Verify all account postings and balances
Monitor the current status of coupon, discount or other promotional programs ensuring all market segments are accurate nightly
Track room revenue, occupancy percentages and other statistics
Prepare a summary of cash, check and credit card activities
Summarize and print necessary reports of operations for managers
Perform check in and check out procedures
Assist with guest requests, deliveries and luggage help as necessary
Check guests in and out of their rooms
Make recommendations for activities and restaurants
Take reservations on the phone
Arrange transportation for guests

QUALIFICATIONS

One to two years’ experience as an Assistant Front Office Manager or similar
Previous hotel/resort experience preferred
Willing and able to work all shifts including weekends/holidays
Must have reliable transportation
Be able to work in a standing position for long periods of time
Knowledge/passion in Health & Wellness

Key Skills

Guest RequestsIssue ResolutionNight Audit ChecklistsPosting Room ChargesAccount VerificationRevenue TrackingReportingCheck InCheck OutReservationsTransportation ArrangementHospitalityHealth & Wellness