Customer Service Representative (CSR)

Description

POSITION SUMMARY:

Responsible for handling inbound and outbound calls, providing order support, and ensuring customer satisfaction with efficiency and care. This role is about problem-solving and relationship building.

Requirements

REASONABLE ACCOMMODATIONS:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS:

• Responsible for inbound calls from Independent pharmacies placing orders or seeking support.

• Reaching out to customers proactively to provide updates, track shipments, or resolve issues.

• Using our software to place and manage orders by phone and online.

• Solving problems efficiently using the latest tools and helpful attitude.

• Collaborating with team members and staying current through ongoing training

· Other duties as assigned.

POSITION QUALIFICATIONS

• Dependability and willingness to accommodate work schedule.

• Passion for delivering great service and solving problems.

• Familiarity with Windows-based systems is a plus.

• Effectively communicate with others using spoken word.

• Experience in a call center or customer service setting is preferred.

• Strong listening skill and a desire to help.

• Portray flexible and multi-tasking abilities.

• Accept responsibility and account for his/her actions.

• Goal Oriented with the desire to perform to the best of his/her ability.

SKILLS & ABILITIES

Computer Skills: Must be knowledgeable with Microsoft Suite of products including Excel, Word and Outlook

Must possess the ability to learn and master computer systems used within the company on

a daily basis (AOE, ASW & CRM).

SCHEDULE: Rotating Schedule with some evening shifts (no later than 8:30 pm) and Rotating Saturdays (1/2 day).

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Stand = O

Walk = O

Sit = F

Manually Manipulate = N

Reach Outward = N

Reach Above Shoulder = N

Climb = N

Crawl = N

Squat or Kneel = N

Bend = N

Grasp = N

Speak = F

Other Physical Requirements

• Vision (Near, Peripheral)

• Sense of Sound - Must be able to listen to calls.