Health Program Administrator

Are you passionate about improving health outcomes, driving operational excellence, and supporting member wellbeing? We invite you to join our team as a Health Program Administrator in the heart of Sydney CBD. This full-time, permanent role will be pivotal in supporting the administration and delivery of one of our flagship Chronic Disease Management Programs, aligned with the HCF Health and Wellbeing Strategy. You will ensure smooth operations, coordinate with stakeholders, and contribute to continuous improvement for the benefit of our members.

Key Responsibilities

• Support administration and operations of our Chronic Disease Management Programs to ensure operational efficiency.
• Maintain and liaise with third party suppliers to ensure program delivery aligns with strategy and contractual obligations.
• Coordinate scheduling and documentation for program meetings, ensuring all relevant stakeholders are informed and prepared.
• Assist in preparing program reports, presentations, and management updates to track progress and drive improvements.
• Liaise and engage with internal and external stakeholders for seamless coordination and efficient operations.
• Measure member satisfaction, follow up with participants, and ensure programs remain fit for purpose.
• Support member enquiries and coordinate complaint resolution.
• Follow efficient processes to meet service level agreements.
• Provide input to enhancements, expansion, or rationalisation of programs for effective disease management and cost efficiency.
• Efficiently administer project delivery and maintain accurate records on participation, outcomes, and compliance.
• Contribute to a positive team environment and manage individual performance to achieve goals and standards.

Essential Criteria

• Project coordination skills.
• Proven ability to coordinate seamlessly with internal and external stakeholders.
• Strong organisational skills.
• Proficient in Microsoft Excel.
• Excellent verbal and written communication skills.
• Clear customer focus and commitment to service excellence.
• Ability to identify and streamline processes to improve production efficiencies.
• Effective self-management; takes personal accountability for responsibilities.
• Excellent attention to detail.
• Ability to manage individual performance and foster good team spirit.

Desirable Criteria

• Understanding of the external operating and regulatory environment.
• Advanced presentation skills.
• MS Project proficiency.
• Background in Health Promotion.
• Call Centre experience.
• Claims processing experience.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.