Internal Communications Leader, Pacific

Company:

Mercer

Description:

We are seeking a talented individual to join our Marketing and Communications team at Mercer. This is a Melbourne or Sydney based role. This is a hybrid role that has a requirement of working at least three days a week in the office.

Internal Communications Leader, Pacific

Are you ready to lead internal communications across the Pacific region for Marsh? This role, part of Marsh’s Global Marketing and Communications function, connects the Global Internal Communications Centre of Excellence (CoE) with Pacific Marketing and Communications. You will represent the Pacific region globally and lead regional execution across Australia, New Zealand, Fiji, and Papua New Guinea.

As a player–coach, you’ll inspire and lead a small team, actively contribute to delivery, and collaborate across multiple locations within a dynamic, matrixed environment. You will drive business outcomes and support Marsh’s strategy by delivering communication initiatives that motivate and inform our colleagues.

We will count on you to:

• Develop and own the Pacific internal communications program: Lead the end-to-end regional internal communications aligned with global strategy, managing the roadmap, calendar, priorities, and execution to ensure the right messaging reaches the right colleague groups effectively.
• Support senior leaders: Provide strategic communications advice, translating business priorities into clear, impactful internal messaging and presentations. Draft messages or scripts for senior executives for written or spoken delivery.
• Orchestrate multi-channel communications: Develop integrated plans across email, video, digital, forums, live events, and enterprise social platforms (e.g., Viva Engage) to ensure consistent messaging, strong engagement, and two-way dialogue.
• Deliver town halls and leadership forums: Manage planning, production, and delivery - including executive messaging, run-of-show, stakeholder briefings, logistics, and follow-up - to create seamless, engaging events.
• Lead and develop a small team: Inspire and support a regional team focused on channel delivery and operations, fostering autonomy, accountability, and high-quality outcomes.
• Partner across Marketing and Communications: Align internal communications with brand, campaigns, and external messaging to reinforce a consistent colleague and client experience.
• Lead engagement, change, and crisis communications: Manage internal communications during change and crisis situations, ensuring clarity, consistency, and regional relevance to protect organisational reputation.
• Activate internal social communities: Champion enterprise social platforms, partnering with leaders to boost engagement and foster two-way dialogue across locations.
• Operate within a global framework: Collaborate with global teams to localise initiatives, ensure alignment, and elevate Pacific visibility.
• Optimise regional intranet presence: Play a leading role in redeveloping and improving the intranet as a key internal communications tool, influencing content strategy on a global platform to enhance Pacific visibility and ensure relevant, timely content.
• Develop and improve the colleagues feedback cycle: Ensure all relevant internal stakeholders are aware of the content being created and how to optimise it with clients via email, social, and media channels.

What you need to have:

• 8+ years’ experience in internal communications within complex, matrixed, or global organisations, ideally including 5+ years in internal communications roles.
• Proven ability to lead and develop teams while remaining hands-on and actively contributing to delivery.
• Demonstrated success in owning and delivering regional communications programs and executing internal comms strategies that deliver measurable results.
• Strong operational skills, including managing high-production leadership events and complex logistics.
• Expertise in embedding and activating enterprise social platforms (Viva Engage, Workplace, Slack, etc.).
• Ability to understand and use business strategy and key drivers as critical context and direction for communications across multiple media channels.
• Excellent stakeholder management and executive advisory skills, including the ability to counsel and coach managers and colleagues on communication channels.
• Commercial acumen and a strong understanding of business drivers.
• Ability to prioritise and deliver at pace, balancing strategic thinking with flawless execution.
• Relevant tertiary qualifications in Communications, Journalism, Business, Public Relations, or related fields.

Why join our team:

• Play a key role in shaping the colleague experience across the Pacific.
• Work at the intersection of leadership, brand, and culture within a diverse and complex regional business.
• Grow professionally through meaningful work, development opportunities, and supportive leadership.
• Thrive in a vibrant, inclusive culture where collaboration drives impactful solutions.
• Benefit from our scale, offering diverse career paths and comprehensive rewards and well-being programs.

Applications close Friday 6th March

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.