Customer Support for Ecommerce Group (US-Based, Remote)

2/23/2026

The agent will manage all inbound and outbound customer interactions across multiple channels including email, SMS, phone, and live chat to ensure customers feel supported. Key duties involve resolving issues related to orders, products, shipping, and returns while utilizing AI-assisted tools for efficiency.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Paired is a leading headhunting agency that specializes in sourcing and recruiting top creative and design talent from overseas. We pride ourselves on our ability to identify and attract the very best candidates for our clients. At Paired, we understand that hiring the right talent is critical to the success of any organization. That's why we take a personalized, consultative approach to the recruitment, working closely with our clients to understand their unique needs and requirements, and tailoring our search and selection process accordingly.

About the Role

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

We're hiring a Customer Delight Agent to be on the front lines of the customer experience for Pathfinder's portfolio brands. You'll handle inbound and outbound customer interactions across email, SMS, phone, and live chat, making sure every customer feels heard, helped, and taken care of.

This is a role for someone who is a natural communicator, stays calm under pressure, and takes real pride in solving problems quickly and kindly.

Key Responsibilities:

Handle customer inquiries and issues across email, SMS, phone, and live chat
Make and receive phone calls with professionalism and warmth
Resolve issues related to orders, products, shipping, and returns
Use AI-assisted tools to work efficiently and maintain quality at scale
Follow brand-specific guidelines to ensure every interaction feels on-brand
Flag recurring issues or patterns to the Head of Customer Community
Keep tickets organized and response times tight

Fluent in English, written and spoken, with a clear and professional phone presence
Experience handling customer support across multiple channels: email, SMS, phone, and live chat
Comfortable using AI tools to assist with support workflows
Organized, reliable, and calm under pressure
Empathetic, patient, and genuinely customer-first
Experience with Gorgias or similar helpdesk platforms is a plus
Willing to work from 9 AM to 6 PM EST

Full-time
Competitive Salary
Work From Anywhere

Key Skills

Customer SupportEmailSMSPhoneLive ChatProblem SolvingCommunicationOrganizationAI ToolsGorgias