Customer Support Assistant

SkillBridge Academy is a forward-thinking educational and technical training institution dedicated to equipping individuals with the practical skills and industry knowledge needed to excel in today’s workforce. Our mission is to bridge the gap between education and real-world application by fostering hands-on learning, operational excellence, and continuous professional development.

We are seeking a highly organized and client-focused Customer Support Assistant to join our Louisville office. This role plays a vital part in ensuring smooth communication between our clients and internal teams while maintaining a high standard of service excellence. The ideal candidate is professional, solution-oriented, and thrives in a structured, fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client inquiries and support requests

• Provide accurate information regarding services, processes, and timelines

• Assist in managing client records and maintaining updated documentation

• Coordinate with internal departments to ensure timely resolution of issues

• Monitor service performance and follow up to ensure client satisfaction

• Support administrative functions related to customer accounts and reporting

• Maintain professionalism and confidentiality in all interactions

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• Detail-oriented with strong problem-solving skills

• Ability to manage multiple tasks efficiently

• Professional demeanor and customer-first mindset

• Proficiency in Microsoft Office and general office systems

• Ability to work independently and as part of a team

• Competitive salary ($41,000 – $45,000 annually)

• Opportunities for professional growth and internal advancement

• Skill development through structured training programs

• Supportive and collaborative work environment

• Stable, full-time position with long-term career potential