Community Case Manager

Description

SUMMARY: Provides effective community-based services to children and families, including: crisis mediation, case management, and coordination of community services. 

REPORTS TO:  Clinical Supervisor or Designee

DUTIES AND RESPONSIBILITIES:

Direct Service

• Contacts families within 24 hours of receiving a referral and begin services within a week, if family schedule permits begin services.
• Assess family and child needs and develop a treatment plan based on assessment and recording information to either treatment plan or BHSP.
• Delivery of appropriate services, including: crisis mediation, case management, and coordination of community services.
• Implement case management and supportive services per agency and program policy and procedures, including providing a written assessment.
• Provide documentation if client refuses, avoids, or ceases services.
• Network with area services, understand eligibility requirements, make appropriate referrals, and link the family and child to community services to prevent ongoing case.
• Determine need for additional services and make written request for an extension with justifications required.
• Coordinates the treatment planning of all persons/agencies involved in an assigned case as indicated on the treatment plan or BHSP.
• Monitor overall delivery of provided services and note progress.
• Provide advocacy, training and facilitates linkage for the persons served in the use of basic community resources and social support networks.
• Demonstrate understanding of mental illness, psychiatric symptoms, and impact on functions and behavior or children.
• Demonstrate ability to therapeutically engage a mentally ill person.
• Understand the concepts of recovery and resiliency, understand crisis response procedures, and de-escalation techniques.
• Understand how his/her behavior can impact the behavior of individuals with mental illness.

Indirect Service

• Maintain licensure according to professional guidelines.
• Attend agency and team meetings as required.
• Participate in all team planning, case reviews, and program achievement.
• Prepare and submit service reports according to requirements.
• Maintain documentation of all case activity, contacts, goal plans, referrals, and other relevant family information per program and agency requirements.
• Adheres to agency personnel policy and procedures, Ohio MHSA/CARF standards and fulfills documentation/reporting and productivity requirements.
• Testify in court to the assessment.
• Travel to the family home and transport clients to appointments when necessary and appropriate.
• Performs other duties as required by your supervisor to meet the mission of the agency. 
• Complies with agency policies and procedures, COA regulations, federal and state requirements,  and educational/certification/registry requirements.
• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position. 

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s/Master’s Degree in Human Services or related field required.  Current licensure according to professional guidelines.
• Prior experience working with children and families providing supportive services, crisis intervention, and family development for at-risk families.
• Experience in utilizing community resources.
• Ability to effectively communicate with multi disciplines associated with community resources and possess the skills to work as a team member.
• Ability to reasonably problem-solve complex mental health client problems and needs.
• Effective time management and interviewing skills.
• Awareness of the service populations’ cultural and socioeconomic characteristics. 
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation) if applicable. 

COMPLIANCE: 

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.