Bus Operations Controller

Description

  * This position requires 100% onsite *   

• This position requires flexibility. You will work a rotational schedule throughout the year, which will include 24/7 hours.
• You must be able to complete a DOT Physical and receive at least a one (1) year MEC.
• If you do not currently have a CDL with Passenger endorsement, you will be required to do so within one year.

Summary

The Bus Operations Control Center (BOCC) Controller is responsible for overseeing and coordinating the day-to-day operations of the public transit bus system from a centralized control center. This role involves real-time monitoring of bus routes, managing service disruptions, responding to emergencies, and ensuring that service runs efficiently and according to schedule. The BOCC Controller communicates with bus operators, maintenance teams, and supervisors to ensure a smooth, safe, and timely operation of the transit system. 

The following duties are standard for   this position. The omission of   specific statements of duties does not exclude them from the classification   if the work is similar, related, or a logical assignment for this   classification.

Responsibilities:

• Monitor Transit Operations:
• Use dispatch systems, GPS   tracking, and communication tools to monitor real-time bus locations and   schedules.
• Track and ensure on-time   performance of bus routes, identifying and responding to delays or schedule   deviations
• Manager Service Disruptions:
• Address service disruptions,   including traffic issues, accidents, breakdowns, or other unforeseen events.
• Develop and communicate alternate   routing plans when needed to maintain service.
• Collaborate with maintenance and   road supervisors to resolve operational issues.
• Communication and Coordination:
• Serve as the primary point of   contact for bus operators, providing instructions and updates regarding   schedule adjustments, route changes, and emergency situations.
• Write summary driver reports of   situations and incidents, take live notes and then edit to an understandable  summary of incident and response taken.
• Coordinate with other transit   departments, including rail or other transportation modes, to ensure integration and consistency across services.
• Notify customers and staff of  delays, detours, and disruptions through automated systems and other communication channels.
• Emergency Response / Incident   Management:
• Respond to accidents, breakdowns,   or emergency situations with timely and clear directives.
• Coordinate with first responders,   internal emergency teams, and relevant stakeholders to ensure safety and   rapid resolution of incidents.
• Record and document incidents,   preparing reports for management review."
• Performance Management / Reporting:
• Monitor key performance   indicators (KPIs) such as on-time performance, service reliability, and   passenger complaints.
• Generate reports on operational   performance, incident responses, and service disruptions.
• Analyze operational data to   recommend improvements and enhance service delivery."
• Compliance and Safety:
• Ensure all operations comply with   safety regulations and transit policies.
• Monitor bus operators' adherence   to schedules, safety protocols, and communication standards.
• Report and document any   violations, unsafe conditions, or procedural breaches.

BENEFITS: 

• Paid holidays, 
• Paid sick days, 
• Paid personal days,
• Paid Vacation after completion of one year
• Healthcare (Medical, vision, life insurance, dental) - § Eligibility after waiting period
• Flexible Spending Account, Healthcare Spending Account, Dependent Care Spending Account
• Defined Benefit (Pension) - § Mandatory employee contribution
• Deferred Compensation (457)  - § Company matches up to 4% after 1 year
• Long Term Disability
• Paid bi-weekly

Requirements

 Core   Competencies:

• Attention to Detail: Ability to track multiple buses, routes, and schedules simultaneously without losing focus.
• Stress Management: Capable of remaining calm under pressure, particularly during emergencies or service disruptions.
• Communication: Clear and concise in providing instructions, both written and spoken, to ensure efficient operations.
• Team Collaboration: Works effectively with other departments and teams to ensure the smooth operation of transit services.
• Problem-Solving: Ability to think quickly and creatively to resolve operational issues and maintain service continuity. 

Education:

• High school diploma or equivalent required.
• Bachelor’s degree in transportation, logistics, public administration, or a related field is preferred.

Experience:

• 2+ years of experience in transportation operations, public transit, or a related field.
• Prior experience in a control center, dispatch, or logistics coordination role is highly desirable.