Inside Sales I

Description

Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States. Central Valley has been voted among the Best Places to work in the North Bay by the North Bay Business Journal. We are currently seeking an Inside Sales I Associate for our Napa facility.

The Inside Sales Associate establishes customer relationships by assisting them with product solutions and meets sales targets.

• Assists customers and processes transactions at the Pro Sales counter.
• Accurately processes sales orders, enters quotes and completes bids.
• Ask questions to understand the needs of customers and recommends product solutions.
• Checks prices and stock availability, quote information as requested.
• Ensures that delivery dates are realistic and are met by Operations.
• Supports pricing as determined by customer type. 
• Completes special orders, arranges shipping and follows up to confirm receipt of product.
• Ensures that customer expectations are communicated to Inside Sales Rep II as necessary.
• Locates products for customers.
• Resolves customer service issues.
• Makes calls to existing, inactive and potential customers to solicit new business and promotional merchandise.
• Stock shelves and maintains store cleanliness and organization.
• Communicates low or out of stock materials to Merchandising for replenishment.
• Keeps current on product additions, deletions and changes to product lines.
• Maintains current knowledge of company products and their locations in the store/yard. 
• Observes store areas for safety, potential theft and security risks.

Requirements

• Bilingual in English/Spanish highly desired
• Superior customer service skills
• Basic computer skills
• Excellent communication skills
• Organizational skills
• Industry experience helpful
• Two years customer service experience required.
• Retail experience helpful

Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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