SERVICE LOANER CONCIERGE

Description

Larson Automotive Group is seeking a highly organized, process-driven Loaner Fleet Manager to oversee loaner vehicle operations across three dealership locations within our Toyota service division.

This is a key operational leadership role responsible for fleet accountability, utilization, customer experience standards, and cross-store coordination. We are looking for a professional who thrives on structure, efficiency, and ownership.

What You’ll Do

• Oversee and manage the full loaner fleet across three rooftops, ensuring accurate tracking, availability, and rotation
• Implement and enforce consistent check-in/check-out procedures with documented condition reporting
• Manage damage documentation and insurance claim information collection
• Monitor fleet utilization, downtime, maintenance needs, and overall readiness
• Ensure vehicles are cleaned, fueled, staged, and accurately entered into the loaner management system
• Partner with Service Managers and Advisors to align fleet capacity with service demand
• Maintain accurate reporting and documentation for compliance and internal accountability
• Identify opportunities to improve efficiency, reduce loss exposure, and strengthen process controls
• Uphold Larson standards for professionalism, ethics, and operational integrity

What We’re Looking For

• Prior dealership service, fleet management, or operational leadership experience
• Strong inventory control and process management skills
• Experience with dealership management systems or loaner tracking software
• High attention to detail and strong organizational ability
• Ability to manage multiple priorities across locations
• Clear communicator with leadership presence
• Valid driver’s license with clean driving record

Why Join Larson Automotive Group?

• Leadership-level role with visibility across multiple stores
• Stable, respected, family-owned dealership organization
• Competitive compensation
• Long-term growth potential within service operations

Larson Automotive Benefits

• Medical Insurance (including $0-cost employee plan option)
• Vision & Dental Insurance
• Company-Paid Life & AD&D
• Supplemental Coverage Options
• 401(k) with Company Match
• Paid Time Off (accrues from day one)
• Paid Holidays
• Employee Assistance Program
• Employee Vehicle Purchase Program

If you are a structured, detail-oriented leader ready to take ownership of a multi-location fleet operation, apply today and join Larson Automotive Group.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience. 
• Basic mathematical aptitude 
• Clear and concise communication skills 
• Customer service experience 
• Ability to independently problem solve. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.