REF95338Y-Assistant Manager - Process Training - (Instructional Design/E-Learning/Articulate 360/Vyond)-Gurgaon

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Who We’re Looking ForWe’re on the hunt for a creative instructional designer who’s excited about building the future of learning. If you love turning complex ideas into simple, engaging digital learning experiences—and if words like gamification, microlearning, and AI-enabled content get you curious—this could be your next big role.You’ll work closely with global teams to create standout learning modules, simulations, and gamified journeys that help people enjoy learning. It’s a great fit for someone who blends instructional design know-how with visual flair and a genuine passion for user experience.

• A degree in Instructional Design, Educational Technology, Multimedia, or a similar field
• 5-8 years of experience designing eLearning or digital learning content
• Confidence using tools like Articulate Storyline, Adobe Suite, Vyond, Canva, or similar
• Strong understanding of instructional design models such as ADDIE and Gagné’s Nine Events of Instruction, with the ability to apply these frameworks to real-world training need.
• Technically savvy, with the ability to quickly learn and adapt to new tools, platforms, and digital environments. Experienced in leveraging learning analytics to measure content effectiveness, interpret learner behavior, and refine learning solutions for better performance outcomes.
• Demonstrated expertise in developing travel‑related learning content, including destination modules, process flows for travel operations, and immersive scenario‑based learning. Recognized for innovation, attention to detail, and transforming SME input into engaging and visually rich learning experiences.
• Collaborative, deadline‑oriented, and passionate about creating meaningful learning journeys that blend creativity with data‑driven insights.
• Experience with gamification, storyboarding, and visual storytelling
• Clear communication and collaboration skills—you’ll be working with different teams and time zones
• Experience working with an LMS and understanding SCORM/Xapi
• Familiarity with AI-driven tools like Synthesia, Guide AI, Elucidat
• Video editing or animation skills (Camtasia, etc.)
• Background working in global or BPO environments is a plus

Job Location- Gurgaon (WFO Only)

Shift- 4:30pm to 3:30am (rotational shift)