2-5

Service Advisor

2/24/2026

The Service Advisor must maintain high Customer Satisfaction Index (CSI) ratings by greeting customers, advising on necessary service, and preparing accurate estimates for repairs. Responsibilities also include conferring with customers about inspection results, preparing detailed work orders, and implementing quality control to minimize comebacks.

Salary

80000 - 130000 USD

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Join the Premier Luxury Automotive Group! At US Auto Trust, we specialize in delivering an unparalleled experience in the world of luxury automotive retail. Since 2018, we’ve proudly offered a curated selection of premium vehicles paired with a red carpet experience that exceeds our customers’ expectations. We are looking for customer-focused associates who are passionate about providing a world-class experience for every client. Why Choose US Auto Trust? We are more than a dealership group—we are a luxury brand ambassador and a growing leader in the automotive industry. Our commitment to excellence extends not only to our customers but also to our team members, who we consider our most valuable asset. What We Offer: • Comprehensive Benefits: Medical, dental, vision, and 401(k) plans. • Luxury Perks: Monthly appreciation events, exclusive team-building experiences, and tickets to premium sporting events. • Career Advancement: Opportunities to grow and succeed in a luxury-focused environment that fosters development and excellence. What We’re Looking For: Team members who embody professionalism, attention to detail, and a passion for delivering the high standards expected in a luxury setting. Ready to Join the Best? If you’re driven to excel in a fast-paced, luxury-driven environment and want to join a team that values your contributions, we want to hear from you. Apply today and take the next step in your career with US Auto Trust. We look forward to welcoming you to the team!

About the Role

Description

US Auto Trust is a Premier Luxury Automotive Group! We are proud to have a stable of legendary brands such as Aston Martin, Lamborghini, Ferrari, Pagani, Czinger, Lotus and Cadillac.

Ferrari Dallas is looking to add an Automotive Service Advisor to their team and give you the opportunity to work on one of the best luxury brands in our industry!

Compensation: Our commission-based pay structure allows an earning potential of $80,000-$130,000/year

Responsibilities:

Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
Greets customers in a timely, friendly manner and obtains vehicle information.
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Schedules and estimates of vehicle service and repairs.
Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.

Requirements:

Previous automotive experience (2 years minimum) Preferred
Genuine interest in providing an exceptional customer experience
Reliability, enthusiasm, friendliness and a positive "team-player" attitude
A leader in service with verifiable CSI scores
Excellent communication and interpersonal skills
Strong work-ethic
Ability to work in a fast-paced environment
Valid driver’s license and good driving record

What We Offer:

Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence and teamwork. .

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).

Key Skills

Customer Satisfaction IndexService AdvisingVehicle InspectionRoad TestSchedulingEstimatingRepair OrdersQuality ControlProfessionalismCourtesyCommunicationInterpersonal SkillsWork EthicTeam PlayerLeadership