IT Support Specialist

Description

IT Support Specialist

Dallas, TX Technology

Description

At TelyRx, we’re revolutionizing access to essential medications by combining cutting-edge technology with a patient-centered approach. Inspired by our mission of "A Faster Way to Wellness", we strive to simplify healthcare and provide seamless, hassle-free access to the medications people need.

 As part of our growing team, we are seeking a flexible and enthusiastic IT Support Specialist to join our IT department. This role offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you’re passionate about IT, eager to learn, and ready to grow, we’d love to hear from you!

Full Time / Salary = $50,000 - $60-0000

This is a hybrid position, based out of Dallas pharmacy (Irving, TX); must be located in Dallas-Fort Worth-Arlington. We welcome applications from candidates outside the Dallas-Fort Worth-Arlington area, but applicants will be personally responsible for covering relocation costs.

Key Responsibilities

• Provide troubleshooting and resolution for hardware, software, and networking issues.
• Assist in maintaining servers, network devices, and other critical IT infrastructure.
• Update system records, document procedures, and maintain accurate inventory of IT assets.
• Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation.
• Continuously learn new technologies and apply them effectively to daily tasks.
• Monitor network and system performance, escalating issues as necessary.

Basic Qualifications

• 1+ years of experience in IT support, helpdesk, or a similar role.
• Familiarity with Windows, Mac, and Linux operating systems.
• Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP).
• Experience with troubleshooting end-user devices such as PCs, printers, and peripherals.
• Strong written and verbal communication skills.
• Ability to learn new technologies quickly and apply knowledge effectively.

Preferred Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Certifications such as CompTIA A+, Network+, AWS, AZ-900, AZ-104 or other industry relevant certifications.
• Hands-on experience with Active Directory (Entra) and basic system administration skills.
• Exposure to tools like ticketing systems, MDM platforms, or IT monitoring tools.
• Proven ability to balance multiple tasks while maintaining attention to detail.

Benefits

• Health Coverage: Comprehensive health, dental, and vision insurance.
• Retirement: 401(k) plan with company match.
• Time Off: Generous paid time off policy.
• Career Growth: Opportunities to grow within a rapidly expanding company.
• Mission-Driven Work: Be part of an organization focused on healthcare accessibility and innovation.

If you’re eager for the freedom to take ownership of projects, develop innovative solutions, and thrive while being given the room to grow, this is the perfect opportunity for you. We’re looking for someone driven to make an impact, take initiative, and grow alongside our company as we tackle new challenges together.