Support Services Rep I, II, or III (Full-time)

Description

PAY GRADE: 19N, 20N, 23N   

PAY RANGE: $19.07 - $39.27/hour    

DEPARTMENT: Support Services 

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

This position is for the Electronic Services unit within the Support Services Department.

Seeking candidates who are quick learners, dependable, self-motivated and have a positive attitude.  Functions of the Electronic Services unit include ACH processing, wire transfers, electronic services applications, RDC enrollment, Billpay, dormant accounts/escheatment, and mailroom operations.

Requirements

Requirements of this position include:

• Good computer skills, with an ability to quickly learn new applications and processes.  Frequently used applications include DSUI, ReACH, Microsoft Word, and Excel.
• Strong analytical skills, with an ability to research and resolve balancing outages.
• The ability to evaluate risk, balancing member service with protecting the interests of the credit union as a whole.
• An understanding of EECU's products and services.
• An understanding of banking regulations, particularly Reg E.
• The ability to work well in a team environment.
• A focus on service to members, team members, and other departments within the organization.
• Strong written and verbal communication skills and excellent phone etiquette.