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Banquet Captain

2/25/2026

The Banquet Captain is responsible for maintaining a high level of positive and professional interaction with staff and guests while ensuring the proper flow of service and adequate Front of House staffing during shifts. Key duties include upholding company standards for food safety and sanitation, focusing decisions on guest satisfaction, and identifying opportunities to reduce operational costs.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

In every great city, there's one premier hotel. Here, just off the historic plaza, is the newly renovated Eldorado Hotel & Spa. A landmark at the very heart of "The City Different." The captivating choice for a wonderfully special stay. This 219 room hotel is designed after New Mexico's famous Pueblo Revival Style. The decor features handcrafted southwest furniture and art, romantic balconies, kiva fireplaces and more! The Eldorado Hotel & Spa has high speed internet and 47" flat screen TVs. There is also concierge services for every possible wish. The Eldorado Hotel & Spa is also an ideal setting for meetings, incentives, social events and weddings. It is ideal for groups and events, with 23,000 square feet of meeting space, including the newly built Eldorado Grand Ballroom with 7,000 sq.ft. for impressive gatherings, the brand new CAVA Santa Fe Lounge with live entertainment and the new, elegant La Capilla de Oro chapel and venue.

About the Role

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Full-time Hourly Position Starting at $23.00 Per Hour DOE plus benefits.

Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa.

Essential Duties:

Maintain high level of positive and professional approach with employees, coworkers, and guests.
Maintain a proper flow of service and FOH staffing levels during shift.
Maintain good working relationships with suppliers and identify opportunities to decrease operational costs.
Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.

Why You’ll Love Working With Us

Competitive pay and comprehensive benefits, including a 25% 401(k) match!
Generous employee discounts across Heritage hotels, restaurants, spa and retail!
Complimentary meals during scheduled shifts!
Free employee parking!
Supportive team culture with opportunities for growth and advancement!
A workplace rooted in New Mexico pride and community values!

Requirements

Excellent verbal communication and ability to multitask.
High school diploma or equivalent experience/training. A post-high school degree, Hospitality preferred; or equivalent combination of education and experience.
2 years of food & beverage supervision/lead or equivalent combination of education and experience; luxury branded hospitality experience preferred.
Valid New Mexico Food Handler Certification, and Alcohol Server Certification.
Ability to work on your feet for eight hours or more.
Knowledge of Restaurant Point of Sale systems.
Must be able to lift/push/reach for/carry 30+ pounds frequently.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Key Skills

Verbal CommunicationMultitaskingFood SafetyCleanlinessSanitationGuest Experience FocusComplaint ResolutionPoint Of Sale Systems KnowledgeSupervisionFood & Beverage Experience