Customer Account Representative

2/25/2026

The Customer Account Representative will act as the primary contact for assigned accounts, focusing on ensuring client satisfaction and resolving inquiries. This role also involves monitoring account performance and identifying opportunities for service enhancement and growth.

Salary

53000 - 57000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Swift7 Consultants is a dynamic consulting firm dedicated to delivering strategic communication and operational solutions that empower organizations to grow with clarity and precision. Our team is composed of forward-thinking professionals who value structure, innovation, and measurable results. We believe that effective communication is the foundation of every successful organization, and we are committed to building systems that drive performance, alignment, and long-term growth.

Job Description

Swift7 Consultants is seeking a Customer Account Representative to join our Cincinnati team. This role is designed for a driven and detail-oriented professional who thrives in client-facing environments and values relationship-building.

As a Customer Account Representative, you will serve as a primary point of contact for assigned accounts, ensuring client satisfaction, resolving inquiries, and identifying opportunities to enhance service delivery and account growth.

Responsibilities

Manage and maintain relationships with assigned customer accounts
Serve as the main liaison between clients and internal teams
Address client inquiries, provide accurate information, and resolve concerns in a timely manner
Monitor account performance and identify opportunities for improvement or expansion
Maintain detailed account records and prepare reports as needed
Support onboarding processes for new clients
Collaborate with team members to meet company performance objectives

Qualifications

Strong communication and interpersonal skills
Professional demeanor and client-focused mindset
Excellent organizational and time management abilities
Analytical thinking and problem-solving skills
Ability to work both independently and within a team structure
Adaptability in a fast-paced business environment

Additional Information

Competitive annual salary ($53,000 – $57,000)
Clear growth opportunities within the organization
Professional development and ongoing training
Supportive and structured team environment
Performance-based advancement pathways
Full-time, stable employment with long-term career potential

Key Skills

Client-facingRelationship-buildingCommunicationInterpersonal skillsOrganizational skillsTime managementAnalytical thinkingProblem-solvingAdaptability