Injury Management Specialist

Join Australia’s most awarded work and wellness provider and set your career path to success!

If you’re passionate about making a real difference in people’s lives and providing excellent customer care, this is the place for you! Help your clients regain their independence and achieve their goals in life and work.

We want to see you succeed in your career, so the same dedication we have for supporting our clients, we also have for supporting you. We will champion your professional development, career progression and wellbeing.

Join us in helping make an impact.

As the Injury Management Specialist you will play a vital role in the success of the Perth WorkFocus team by managing some of our largest customers. Drawing upon your extensive experience and strong profile within the industry, you will deliver services and implement Service Agreements with key customers requiring a specific focus as per business unit needs.   

As a valued team member, your responsibilities will include:

• Provide return to work services to assist injured clients and their employers with safe and sustainable return to work outcomes
• Maintain quality across customer as per SLA requirements in regard to return-to-work rates, costs and durations
• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Implement services as per Customer SLAs
• Provide high level rehabilitation services across a variety of portfolios including new employer and same employer goals
• Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
• Represent WFA at public forums and on various committees as required

What you’ll bring to the role

• Australian recognised degree qualification and full Accreditation in Occupational Therapy, Exercise Physiology, Chiropractoc or Physiotherapy
• Willingness to travel (A current vehicle and drivers licence is required)
• Exceptional verbal and written communication skills
• Strong interpersonal skills
• Determination to consistently provide a high level of customer service
• A keen sense of punctuality and the effective ability to manage your time

What we offer you:

• Truly flexible working, in the community, from home and the office – you set your schedule
• Learn and be mentored from a multi-award-winning team!
• Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
• Generous financial incentives program to reward you for your impact
• Purchase additional annual leave
• Paid parental leave
• Opportunities to work in over 80 locations in Australia
• Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!

To Apply:

Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about role REF7088Y at L[email protected] or 0477 576 099 quoting REF9416D

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.