Restaurant Host

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Restaurant Host is responsible for creating a welcoming and organized first impression for all guests. This role manages guest flow, seating, reservations, and communication with the service team to ensure a smooth and enjoyable dining experience. The position requires excellent communication skills, professionalism, and a warm, guest-focused demeanor.

Duties & Responsibilities:

•  Greet guests promptly and warmly upon arrival, creating a positive first impression
•  Manage reservations, wait lists, and seating arrangements in accordance with restaurant standards
•  Escort guests to tables and present menus as needed
•  Communicate effectively with servers and management regarding table status, guest needs, and service flow
•  Monitor dining room activity to ensure balanced seating and optimal guest experience
•  Maintain cleanliness and organization of the host stand and entrance area
•  Assist with answering phones, taking reservations, and responding to guest inquiries
•  Provide accurate information regarding menu items, specials, and hotel facilities when appropriate
•  Support servers and bussers during peak periods as needed
•  Maintain a professional and positive attitude toward guests and associates at all times
•  Follow all company policies, procedures, and service standards
•  Ability to stand and walk for extended periods of time
•  Ability to lift, pull, and push moderate weight
•  Additional tasks may be assigned at any given time

Requirements

Qualifications:

•  Excellent customer service skills 
• Strong interpersonal skills with the ability to engage with guests and coworkers professionally 
• Ability to work in a fast-paced environment 
• High school education or related experience 
• Must obtain and maintain any required certifications 

Benefits:

• Competitive salary 
• Annual review with increase potential 
• 401k program with company match 
• Medical, Dental, and Vision insurance available to eligible employees  
• Wellness benefits available to eligible employees 

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).