IT Service Desk Specialist - Level II
2/25/2026
The IT Service Desk Specialist (II) will provide standardized, on-site IT services to the PEO Medical Systems / CIO J-6 by answering user questions and providing technical assistance for hardware, software, and systems via phone, email, or chat. This role also acts as the escalation path for moderate to highly complex technical issues and provides support during peak times or staff reductions.
Salary
60000 - 67000 USD
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Description
Connected Logisitics is looking for an IT Service Desk Specialist (II) to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.
In this role you will answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours.
Requirements
- Must have a current SSBI/T5/TS background check or T3 Suitability
- Four (4) years of progressive experience demonstrating the required proficiency.
- Bachelor’s degree and/or equivalency
- IAT II Certification, such as a Security + CE
- CE: Associate (professional preferred) level certification for supported technology as approved by the COR.
Connected Logistics respects the need for confidentiality for all applicants.
Total Rewards Statement:
We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $60,000-$67,000 good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.
Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!
Connected Logistics respects the need for confidentiality for all applicants.
Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.
Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!
EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person’s race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists.
Please let Connected Logistics know you found this job on InterviewPal. This helps us grow!
We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.