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Universal Member Agent

2/25/2026

This role involves providing frontline service to members while assisting with a wide range of financial needs, including account maintenance, consumer lending, digital banking, and everyday transactions. The agent will focus on building relationships and delivering exceptional, community-focused service.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Ripco Credit Union is a not-for-profit, state chartered financial institution in Rhinelander, Wisconsin. Ripco was organized in 1932 to promote thrift and provide financial services to its members. Ripco Credit Union is a member of the National Credit Union Association and the Wisconsin Credit Union League. Membership is open to all persons residing or employed in Oneida, Forest, Vilas, Langlade, Lincoln or Price County. After more than 90 years of service, Ripco Credit Union is still strong, still growing, and still member-focused. With assets in excess of $187 million and membership at approximately 12,800 Ripco's Attitude of Excellence is clearly seen in the credit union's culture of professionalism, friendly service, and dedicated community involvement.

About the Role

Description

At Ripco Credit Union, we are committed to helping our members achieve financial success through exceptional service, trustworthy guidance, and community-focused values. As a member-owned financial cooperative since 1932, we prioritize people over profits and take pride in delivering a positive and supportive experience at every member interaction.

We are seeking a friendly, motivated, and service-oriented Universal Member Agent to join our Rhinelander team. This role is ideal for someone who enjoys working one-on-one with members, building relationships, and assisting with a wide range of financial needs. As a Universal Member Agent, you will provide frontline service while also supporting members with account maintenance, consumer lending, digital banking, and everyday transactions. This is a full-time (40 hour/week) position Monday-Friday with rotating Saturdays (We close at 12pm on Saturdays)

What We Offer

Competitive pay
Health, Dental, Vision, Life and Accident Insurance
Paid time off (PTO), and paid holidays
Short-term, and Long-term disability Insurance
401K and 401K match
Paid training, and opportunities for professional development and advancement
Employee-focused workplace with strong community values, and supportive team culture
Fitness Facility Membership subsidy

Requirements

Previous financial, customer service, or retail experience preferred.
Strong communication and interpersonal skills.
Detail-oriented with strong problem-solving abilities.
Comfortable working in a member-focused environment.
Ability to maintain confidentiality and follow regulatory guidelines.

Key Skills

Frontline ServiceAccount MaintenanceConsumer LendingDigital BankingTransaction ProcessingRelationship BuildingCommunicationInterpersonal SkillsDetail-OrientedProblem-SolvingConfidentialityRegulatory Guidelines