2-5

Sales Account Manager/Reservationist

2/26/2026

The Sales Account Manager/Reservationist manages all client relationship aspects from development through service completion, focusing on building and retaining relationships across multiple markets while generating new revenue with consistent margins. Responsibilities include client acquisition via outbound calls, providing accurate quotes, closing sales, managing accounts, tracking market intelligence, and overseeing financial aspects like revenue goals and payment collection.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

For more than 30 years, ECHO AFC Transportation has supported the travel industry throughout North America with tour, charter, shuttle, metro, transit, para-transit, last mile transport services and more. We operate and maintain a diverse fleet of new and late-model equipment and we continue to add new vehicles as we grow to support our private and public customers’ needs. We pride ourselves on our strong local and regional presence throughout the State of Texas and currently operate from seven strategic locations statewide. ECHO AFC provides high-quality, fully-customizable ground transportation options for virtually every size and type of group transport including private and public schools and universities, churches, local clubs and corporations, professional sports teams, our nation’s military, and many more. Domestic and international destination event management planners and travel agencies rely on ECHO AFC for their ground transportation needs. And, ECHO AFC partners with community and municipal transit agencies to provide affordable, reliable metro, rural and regional service to offer greater coverage and mobility, especially for ADA riders, on fixed and schedule service routes or commuter lines.

About the Role

Description

The Sales Account Manager/Reservationist is responsible for managing all aspects of client relationships from development to completion of service. A key objective is to build and retain ECHO/AFC relationships over multiple markets while generating new revenue with consistent margin. Ideal candidate must have strong customer service skills. Proficiency in Microsoft Business software (Word, Excel, PowerPoint). Candidate required to type minimum 60 WPM with accuracy, handle busy phones and ability to confidently meet with clients face to face. Ability to multi-task and communicate effectively is required.

This position is full-time in office position, Monday through Friday however, occasional overtime and weekends are required. Ground Transportation experience is a must specifically in the Motor Coach and Charter industry.

Requirements

Responsibilities Include but not limited to:

Providing exceptional Customer Service!

• Client Acquisition: Execute Outbound calls to minor and major accounts and manage a lead generation pipeline.

• Sales Lifecycle: Provide accurate price quotes, develop logistics plans and close sales while maintaining acceptable conversion rates.

• Account Management: Act as the primary point of contact for confirmations, change documents, contracts

• Market Intelligence: Track and report on competitor pricing, service offerings, inventory trends and reporting to VP of National Sales

• Financial Oversight: Development of individual revenue goals and ensure timely collection of payments/Invoices/POs

• Monitor service provided with follow up to achieve consistent customer satisfaction

• Responsible for handling inbound calls and responding timely

• Santa Cruz software experience is a must

• A book of business is a plus

• Weekly status reports

Pay: Base Salary + Commission

Benefits:

Medical (company will pay 75% of employee coverage)

Dental

Vision

Supplemental benefits (Short-term, Long-term, Accident, Critical Illness,

401k with company match!!!

Key Skills

Client Relationship ManagementRevenue GenerationMargin ConsistencyCustomer ServiceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointTyping SpeedClient AcquisitionLead GenerationPrice QuotingLogistics PlanningSales ClosingAccount ManagementMarket IntelligenceFinancial Oversight