Assistant Product Manager, Loyalty

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Loyalty team within the International Card Services (ICS) organisation is responsible for managing and optimizing a market leading rewards program, Membership Rewards, that contributes to new Card acquisition whilst engaging and retaining Card members to drive profitable growth.

This role supports the day-to-day operations, optimization and execution of the Membership Rewards (MR) program, contributing to the MR strategic goals and financial outcomes through delivery across a range of loyalty initiatives encompassing:
- Partnerships
- Program
- Capabilities and User Experience (UX)

This role gives the successful candidate an opportunity to build foundational knowledge of Membership Rewards (MR) and upskill into the operational and technical components required to maintain and optimize a market leading loyalty program.

This fast paced and dynamic role will work closely with multiple teams across the ICS business, the broader Enterprise, and international Centre of Excellence (COE) teams to meet our program objectives and deliverables.

This position is ideally suited to a motivated, self-starter who has proven experience across operational and technical delivery, marketing execution along with an analytical skillset to inform and drive results supported by excellent interpersonal and relationship management skills.

A typical day in this role could look like:
· Attending a team stand-up to understand team priorities and identify synergies across
loyalty initiatives
· Collaborating with our Marketing colleagues to align on campaign objectives and
execution timelines
· Supporting the partnerships team in the negotiation, set up, quality assurance and
approvals of new offers and promotions.
· Running a report to understand program performance across a key attribute
· Having a walk n talk meeting with your manager to share updates on key deliverables

Key Accountabilities:

This role reports to the Manager, Loyalty based in Sydney.

• This role reports to the Manager, Loyalty based in Sydney.
  · Play a key role leading and supporting priority initiatives within MR plans encompassing
  program, partner and capabilities / UX deliverables ensuring accuracy, timeliness and
  governance compliance.
  · Actively lead and manage the day-to-day activities required to run the loyalty business
  including:
  - Loyalty related customer or stakeholder queries
  - Terms and conditions updates and reviews
  - Marketing and offer approvals
  - Issue identification, escalation and resolution
  · Lead with an external lens – share a regular review of the competitor loyalty landscape
  · Support the Loyalty team with additional priorities that arise on an ad hoc basis.
  · Contribute to a fun, rewarding and inclusive environment within the Loyalty and broader ICS team.
  
  Minimum Qualifications

To be successful in this position you will require:

• · Team player who is flexible, can operate independently and maintains a positive attitude even during changing work priorities.
  · Demonstrated Project Management and analytical skills.
  · Intermediate or advanced proficiency in MS Office tools, including Excel (data analysis, pivot tables and structured reporting) and PowerPoint (clear and concise stakeholder communication)
  · Ability to meet deadlines and excel in a fast paced, agile environment.
  · Strong relationship skills to develop collaborative working relationships with key stakeholders across the Enterprise.
  · Self-starter who has a thirst to learn and is proactive in problem solving.
  · Demonstrated growth mindset with a strong customer orientation.
  
  It will be advantageous to :
  · Understanding of loyalty programs and/or digital platforms is a plus. (STAR, LSM, VRP, Actuate etc..)
  · Ability to apply knowledge of Amex products, systems, and processes to support the analysis and solving of key product challenges, recommendations and implement solutions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.