Rider Performance & Compliance Analyst

foody is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Are you passionate about data analysis and eager to drive performance improvements? Do you excel in setting strategic goals and interpreting complex metrics? If so, we want you on our team!

As a Rider Performance & Compliance Analyst, you will play a crucial role in enhancing our logistics operations by transforming data into actionable insights. Your work will directly impact our strategies and contribute to our growth. We love people who can develop things from scratch, own them, and then work on improving them

What you will do:

• Lead the execution of rider compliance strategies.

• Own rider KPIs related to rider quality, compliance, and satisfaction.

• Analyze rider data to identify trends, risks, and performance gaps.

• Provide actionable insights and reports to drive continuous improvement in rider operations.

• Reduce incidents and risks through smart processes and proactive solutions.

• Work with internal stakeholders to streamline rider-related processes.

• Bachelor’s degree in Business Administration, Statistics or related field. 

• Strong skills in data analysis, project management, and operations management.

• Excellent business and time management abilities.

• Clear and effective written and verbal communication skills.

• Experience in people management and cross-functional collaboration.

We’d love to see:

• An individual who can develop things from scratch, own them and then work on improving them.

• Natural leadership qualities with strong problem-solving abilities.

• A team player with outstanding interpersonal and communication skills.

• Ability to multitask with excellent organizational skills.

• High emotional intelligence, resilience, and a commitment to continuous learning.

• A highly analytical mindset with a focus on data-driven decision-making.

• Experience with advance excel and SQL is a Big Plus.

• If you are happy, we are happy! That’s why we offer an attractive remuneration package, including a 13th salary for what you bring in!

• We take care of you for the long run with our pension plan.

• Medical & Life Insurance

• Birthday and sick leave

• Free Foody-Pro

• A hybrid work policy
  
  
  Life @ Foody:
  
  At Foody, no day is the same as the day before!
  
  We know that working and having a good time isn’t the opposite and that’s why every day at Foody is a new adventure!
  
  We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees and our society.
  
  We are all part of a fast-growing multinational company, with endless opportunities for professional growth and the acquisition of new skills. Our team consists of talented and ambitious people that make Foody a great place to work!
  
  Foody is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide