Master Planner

Description

The Master Planner is a senior, enterprise-wide role that serves as the central hub of Randys Worldwide's planning organization. Reporting directly to the Chief Operating Officer, this individual will consolidate and unify all planning activities across facilities, production teams, and distribution centers — ensuring that internal capabilities are aligned with external market demands and customer commitments.

This is a high-impact, high-visibility role that directly influences customer fulfillment performance, inventory strategy, and capital allocation. The Master Planner will own and drive the company's Sales & Operations Planning (S&OP) process and will serve as a key voice in shaping CAPEX strategy. The ideal candidate is analytically rigorous, an exceptional communicator, and has a demonstrated track record of transforming planning functions in complex, multi-site manufacturing environments.

Enterprise Planning Consolidation

• Consolidate and integrate planning activities across all Randys Worldwide facilities, production teams, and distribution centers into a unified, cohesive planning framework.

• Serve as the single point of accountability for the master production schedule, ensuring alignment between supply, demand, and operational capacity.

• Identify and resolve conflicts between site-level plans and enterprise-level priorities, facilitating cross-functional decisions with speed and clarity.

• Build and maintain planning tools, systems, and dashboards that provide real-time visibility to key stakeholders.

Sales & Operations Planning (S&OP)

• Own and lead the end-to-end S&OP process for Randys Worldwide, including the facilitation of monthly S&OP cycles across demand review, supply review, pre-S&OP, and executive S&OP meetings.

• Drive cross-functional alignment between Sales, Marketing, Operations, Finance, and Supply Chain through structured, data-driven S&OP disciplines.

• Develop and refine S&OP cadence, templates, KPIs, and governance structures to ensure process maturity and continuous improvement.

• Proactively surface risks, constraints, and trade-offs to executive leadership with clear recommendations and scenario analyses.

Demand Forecasting

• Lead the company's demand forecasting function, developing and maintaining statistical and judgmental forecast models across product lines, channels, and geographies.

• Collaborate closely with Sales and Marketing to incorporate market intelligence, promotional activity, new product launches, and customer signals into the forecast.

• Track forecast accuracy metrics and drive continuous improvement in forecast performance through rigorous root-cause analysis and process refinement.

• Translate demand signals into actionable production and procurement plans across all facilities.

Inventory Management

• Develop and implement inventory strategies — including safety stock policies, replenishment logic, and SKU rationalization — that optimize service levels while minimizing working capital.

• Monitor inventory health across all stocking locations, identifying excess, obsolete, or at-risk inventory and driving resolution.

• Partner with Operations and Procurement to optimize material flow, reduce lead times, and improve overall inventory turns.

• Establish and own inventory KPIs and reporting, providing regular updates to senior leadership.

Customer Fulfillment

• Drive measurable improvements in customer fulfillment performance, including on-time delivery, order fill rates, and customer satisfaction metrics.

• Work collaboratively with distribution centers, logistics teams, and customer-facing teams to resolve fulfillment gaps and improve the end-to-end order-to-delivery cycle.

• Develop early-warning systems and escalation processes that identify fulfillment risks before they impact customers.

CAPEX Planning & Capital Strategy

• Provide significant analytical input and strategic perspective into the company's annual and long-range CAPEX planning process.

• Translate capacity constraints, demand outlooks, and operational improvement opportunities into investment proposals with supporting business cases.

• Partner with the COO and CFO to prioritize capital allocation decisions aligned with business growth and operational efficiency goals.

Team Leadership & Continuous Improvement

• Lead, develop, and mentor a team of planners across the enterprise, building capability and fostering a high-performance planning culture.

• Champion LEAN and continuous improvement principles within the planning function, actively participating in the company's broader operational transformation.

• Regularly engage with plant managers, facility leadership, and distribution center teams to ensure planning alignment and strong working relationships.

• Represent planning in cross-functional leadership forums and contribute to the company's broader strategic agenda.

Requirements

Required Experience & Education

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business, Operations Management, or a related field; MBA or advanced degree preferred.

• 7+ years of progressive experience in supply chain planning, demand planning, or operations planning — with a minimum of 3 years in a senior or enterprise-level planning role.

• Demonstrated experience leading or transforming an S&OP process in a complex, multi-site manufacturing environment.

• Proven track record of improving customer fulfillment and inventory performance through data-driven planning strategies.

• Experience with CAPEX planning processes and the ability to develop compelling, data-supported business cases.

• Prior exposure to LEAN methodology and continuous improvement frameworks is strongly preferred.

Skills & Competencies

• Exceptional analytical and quantitative skills, with the ability to synthesize complex data into clear, actionable insights for executive audiences.

• Strong proficiency in ERP systems (SAP, Oracle, or equivalent) and advanced planning/scheduling tools; experience with ERP implementations a plus.

• Advanced capability in Microsoft Excel and data visualization tools (Power BI, Tableau, or similar).

• Outstanding communication, facilitation, and influencing skills — able to drive alignment across diverse functional groups without direct authority.

• High degree of business and financial acumen, including understanding of P&L drivers and working capital dynamics.

• Comfortable operating in ambiguous, fast-changing environments; self-directed and decisive.

• Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.

Additional Requirements

• Ability to travel up to 25–30% to Randys Worldwide facilities, production sites, and distribution centers across the U.S.

• APICS CPIM, CSCP, or equivalent supply chain certification is strongly preferred.

This role is primarily office-based and remote-eligible, with the Dallas, TX area serving as the primary operating hub. The role requires regular travel to company facilities, manufacturing plants, and distribution centers across the United States. When visiting facilities, the incumbent may be required to walk production floors and warehouse environments. Standard office equipment and digital communication tools will be used extensively.