0-2

Ticket Office Associate

2/26/2026

The Ticket Office Associate provides customer service, enhances the organization's public image, and processes various ticket orders, subscriptions, and general customer service needs via phone, mail, and in-person interactions. Responsibilities also include staffing the box office during concerts and assisting with fundraising calls.

Salary

16.37 - 17 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Founded in 1959, the Grammy Award-winning Saint Paul Chamber Orchestra (SPCO) is renowned for its artistic excellence, remarkable versatility of musical styles and adventurous programming. SPCO concerts are primarily musician-led and include a broad range of repertoire, from Baroque works to new music, in close collaboration with a dynamic roster of internationally acclaimed Artistic Partners. Through a distinctive musician-led artistic model, SPCO musicians lead and develop the orchestra’s programming, determine members and choose artistic collaborators. In its commitment to making music accessible to everyone, the SPCO presents concerts in a variety of venues across the Twin Cities each year while offering the most affordable ticket prices of any professional orchestra in the United States. The orchestra also offers an innovative ticket membership model in which members pay a monthly fee to attend unlimited concerts, starting at $5 per month.

About the Role

Description

Ticket Office Associate provides customer service and enhances the SPCO's public image by following customer service policies and procedures while leveraging customer interactions to increase sales and donations for the organization. This position takes all incoming calls for the organization, processes subscription, single ticket and concert member orders, and handles customer service needs over the phone and in-person at concerts.

Primary Job Functions and Responsibilities include, but are not limited to:

Processing ticket orders, exchanges, and general customer service through phone, mail and walk-up sales, utilizing cross- and up-selling techniques in every interaction
Staffing the box office at performance venues during approximately 4-8 concerts per month
Assisting with proofing process for season and subscriptions
Placing outgoing calls to update payment methods
Placing outgoing fundraising calls

SPCO CORE ATTRIBUTES

All employees of The Saint Paul Chamber Orchestra must possess and demonstrate the following core attributes in the execution of their work.

Collaborative
Commitment to Service and Quality
Empathy
Humility
Integrity
Intellectual Curiosity

Benefits Include:

Employee Assistance Plan

Workers Compensation insurance

Paid ESST

Free tickets to most SPCO concerts

Hybrid work environment (as work allows)

Requirements

Must possess excellent customer service skills, both in person, and over the phone

Must possess excellent computer skills, including, but not limited to, data entry, completing monetary transactions, and navigating webpages

Have a clean driving record and regular access to reliable and secure transportation to and from various concert venues

High school diploma, or equivalent combination of education and experience are required

Availability to work a variable schedule, including weekdays, evenings, and weekends

Excellent interpersonal, verbal, and written communication skills

Ability to work independently and as part of a team

Ability to handle multiple tasks with attention to detail and accuracy

Experience with AudienceView, and/or other ticketing software is a plus

Background in music or the arts is a plus

Must be able to pass a criminal background check

Key Skills

Customer ServiceSalesData EntryMonetary TransactionsWebpage NavigationInterpersonal CommunicationVerbal CommunicationWritten CommunicationAttention To DetailAccuracyCross-SellingUp-SellingTeamwork