Associate Director- Community Based Services

Description

Job Title: Associate Director- Community Based Services

Department: Economic and Community Based Services  

FLSA Status: Exempt  

Hours/Weeks: Full Year, Full Time 

Hiring Range: $67,000.00 - $72,000.00

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

The Associate Director plays an integral role in leading our Community Based Services Department. The Associate Director provides strategic leadership and ensures successful supervision of designated staff. The Associate Director assists the Director in operating the Commuinty Based Services Department specifically regarding community engagement and the provision of high-quality services to participants in need of access to housing, food, clothing and other concrete supports.

ESSENTIAL FUNCTIONS:

•  Management and oversight of department budgets under supervision of the Program Director
•  Delegates appropriate responsibilities to staff.
•  Site Management of multiple work sites
•  Ensuring all required documents (i.e. information and referrals, outcomes, and barriers to accessing services) on required forms are complete, accurate, and up-to-date
•  Integrates new information about community needs into the department’s mission
•  Ensures completion of necessary grant reports in a timely and accurate manner in accordance with grant requirements
•  Utilizes data to inform programmatic decision-making
•  Assists in developing projects and programs by exploring grant funding options
•  Prepare appropriate grant applications and oversee development of related program contracts
•  Attend and participate in staff, agency, and service provider meetings deemed necessary for job performance.

SUPERVISOR RESPONSIBILITIES:

•  Lead a work culture that fosters NEKCA’s Core Values in your work environment.
•  Develop a clear vision for the team's work and align it with NEKCA's mission and strategic goals.
•  Recruit, interview, hire, and train new staff.
•  Ensure timely and accurate time entries for all staff
•  Ensure timely and accurate submission of invoices, employee reimbursements, staffing changes, and credit card receipt submission
•  Review and approve transactions in a timely manner
•  Directly provides support and supervision of staff and programmatic guidelines, policies and procedures.
•  Conducts annual written evaluations of all staff that assess performance.
•  Handles discipline and termination of employees in accordance with NEKCA policy.
•  Facilitates professional development, training, and certification activities to ensure best practices.
•  Initiates appropriate action plans to ensure staff work in a safe working environment.
•  Actively listen to employees and stakeholders to address their concerns and input while leading staff to self-reflect and develop goals.
•  Provide constructive feedback and coaching to help employees grow and succeed.
•  Lead teams through periods of change and uncertainty.
•  Ability to make decisions and solve problems.
•  Manage budgets and resources efficiently while ensuring financial sustainability.
•  Collaborate and integrate across programs and departments.
•  Build and maintain relationships with community partners, stakeholders, and funders.
•  Understanding grant requirements and maintaining accurate files and records accordingly.
•  Ensure that NEKCA adheres to all applicable laws, regulations, and ethical standards.
•  Utilize reflective practices in support of staff as they work with participants.

DUTIES AND RESPONSIBILITIES:

•  Collaborates with colleagues at NEKCA to promote agency standards and to further the mission/ strategic plan of NEKCA.
•  Collaborates regularly with Associate Director of Housing and Homeless Services in the provision of housing support services across the NEK.
•  Able to work independently and as part of a larger team. 
•  Directs an array of programming directed at providing support to individuals and families needing access to housing, food, clothing and basic needs services.
•  Engages in events throughout the NEK (possibly after normal work hours or on weekends) to promote NEKCA programming and services.
•  Engages with community partners to establish and maintain positive relationships to support NEKCA participants.
•  Works closely with state-wide partners to advocate for and uphold programming.
•  Supervises staff and volunteers across the NEK, specifically overseeing some housing staff, food programming staff/ volunteers and See More Thrift Store volunteers.
•  Oversees Community Bases Service volunteer base and supports the process necessary for operating programming.
•  Works with Program Director to support the authoring of grant funding.
•  Utilizing multiple systems, oversees the timely submission of all data and grant reports as required by the grantors.

Core Competencies:

•   Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community. 
•   Must have knowledge of basic computer skills and record keeping, including spreadsheet applications. 
•   Proficiency in Microsoft Office products and database management systems.
•   This position is considered a mandated reporter. 
•   Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent) 
•   Demonstrate positive problem-solving skills in stressful situations. 
•   Demonstrate the ability to work effectively as part of a team.
•   Demonstrate familiarity with and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
•   Maintain confidentiality.
•   Complete all required training and professional development.

Core Values:

•  Demonstrate competency in all five areas of NEKCA’s Core Values.
•  Empower individuals to recognize and utilize their potential for growth and positive change.
•  Build and maintain strong relationships with the local community.
•  Involve community members in the organization's initiatives and decision-making processes.
•  Uphold ethical standards in all interactions with participants and the community.
•  Participate in self-reflection and self-care practices to prevent burnout.
•  Adhere to ethical guidelines and professional codes of conduct.
•  Maintain participant confidentiality and ensure participant safety.
•  Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
•  Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users. 
•  In-person attendance required during scheduled hours as defined by your supervisor.
•  Be respectful and sensitive to participants’ unique situations and challenges.
•  Represent NEKCA in public and advocate for its mission.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. Position has occasionally bending, stooping, or reaching for items. Standing or moving around the office area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The responsibilities listed in this job description are intended to provide a general overview of the role and its expectations. While this description is comprehensive, it should not be construed as an exhaustive list of duties and tasks that may be required of the employee. The organization reserves the right to assign other tasks or responsibilities as needed, and this role's responsibilities may evolve in response to changes in the organization's goals and priorities. Flexibility and adaptability are key attributes for success in this dynamic work environment.

NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities. 

Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

Requirements

Education and Experience: 

BA required OR 8 years relevant experience

3-5 Years relevant experience required

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, and criminal records.

Transportation Requirements:

This position requires that employees possess a valid driver's license, favorable driving record results and have access to dependable transportation.