Retail Banking Leader

Description

The Retail Banking Leader is responsible for the culture, performance and overall strategy of the retail branch system of Idaho First Bank. They play a pivotal role in driving the growth and success of the organization by leveraging relationship-building expertise, increasing knowledge base amongst branch colleagues and prioritizing customer experience with a focus on profitability. Through strong leadership and a clear strategic vision, this position will lead the branches in increasing consumer and small business deposit and loan balances. The Retail Banking Leader will be a key partner in attracting, developing and retaining branch staff.

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Functions:

• Ensure that the Idaho First Bank culture and brand is consistently reflected in all retail branches while continuing to maintain the unique look, feel and “personality” inherent to each location. 
• Define branch goals and objectives with input from the Branch Managers (BMs). Direct and supervise BMs while providing support and assistance on issues related to day-to-day operations, staffing, hiring, evaluations, onboarding and training.
• Lead the team of branches in meeting sales and revenue targets while ensuring the optimal client experience. Work with retail colleagues to effectively communicate the value proposition of our products and services to our clients.
• Develop and implement an onboarding, training and continuing education program that focuses on the Bank’s products and services and provides ongoing development to team members. 
• Identify, develop and recommend revisions of internal standards, policies and procedures and new products and programs to improve efficiencies and provide clear and concise guidelines.
• Foster a culture of mutual respect, teamwork, and collaboration with an emphasis on improvement of the delivery of all bank products and services. 
• Motivate and develop staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
• Develop and refine a coaching and mentor program for retail branch colleagues that aligns with the culture and goals of the organization. Implement talent development and recognition programs to accelerate individual growth and encourage a highly motivated and effective team.
• Create Centers of Knowledge to assist retail branch colleagues and create consistency throughout the branches, providing uniform and reliable experiences for clients.
• Monitor service quality, product performance and overall client interactions with a view to proactively anticipate potential opportunities and challenges. Conduct frequent and regular check-ins with clients, ensuring their continued satisfaction with services and product offerings.
• Manage the deposit and loan production activities of the retail branches to include the development of products and services to retain and attract retail and commercial clients. 
• Develop strategy to attract a diverse set of customers to the brick-and-mortar branch model with an emphasis on expanding their engagement beyond the suite of traditional deposit products.
• Work effectively across all departments to achieve successful results and to enhance the client experience, streamline processes and optimize efficiencies. Work closely with commercial team leaders and commercial bankers to ensure existing clients’ relationship management strategies are executed and service delivery expectations are exceeded by retail branch staff.
• Ensure adherence to all areas of Compliance with respect to retail banking; monthly, quarterly and annual audits, records retention, and other duties as deemed appropriate by Compliance Department.  
• Serve as the primary point of contact in charge of facilities management functions for the Bank. Oversee the maintenance and upkeep of all branch facilities.
• Coordinate and assist as needed with the identification and roll out of new branch locations to expand the footprint of the bank; market analysis, lease negotiations, interview and hiring of employees, vendor management, IT and equipment procurement, execution, and planning of grand opening events.

Skills:

• Entrepreneurial and self-directed
• Analytically driven and a rigorous problem solver 
• Strong communication and presentation skills
• Work across teams to successfully execute plans
• Highly organized with proven execution skills
• Results-oriented mindset with a proven ability to meet and exceed sales targets
• Creative approach to identifying and capitalizing on opportunities
• In-depth knowledge of industry trends, market dynamics, and financial products/services
• Demonstrated integrity, professionalism, and commitment to delivering exceptional client experiences
• Ability to travel to branch locations as needed.

Requirements

• Minimum Bachelor's degree or equivalent work experience
• Strong understanding of company’s footprint and competitive landscape
• Minimum 5 years of management experience in a leadership capacity in retail banking
• Proven ability to manage multiple locations 

About IFB

Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First, and Community First motto, IFB serves the greater southwest Idaho communities with five additional branches located in New Meadows, Eagle, Ketchum, Nampa, Boise, and in Bend, Oregon. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com

Equal Opportunity Employer