Imaging Coordinator

Description

Essential Job Responsibilities:

• Schedule patients for MRI, CT, and Ultrasound procedures
• Greet patients in a warm, friendly, and prompt manner 
• Gather patient and insurance information efficiently and accurately.
• Obtain pre-authorization of various radiology procedures with insurance companies
• Call and remind patients of their appointment 24 hours prior to their scheduled time
• Give patients schedule for CT exams and instructions on how to prepare for their scheduled exam
• Reschedule appointments for patients and providers promptly and professionally
• Work on a EHR system
• Other duties as assigned

Requirements

Education: High school diploma or equivalent

Experience:

• Previous medical scheduling experience preferred.
• Previous healthcare experience and/or familiarity with medical terminology helpful.
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred. 

Education: High school or equivalent

Oter Requirements: None

Performance Requirements:

Knowledge:

• Knowledge of laws and guidelines regarding medical records maintenance, confidentiality, and release. 
• Knowledge of medical terminology and departmental services.

Skills:

• Basic computer skills
• Possess pleasant and effective written, verbal, and telephone communication skills.
• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Ability to maintain a professional demeanor during stressful situations
• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.     

Work Environment: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.     

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.