Pest Control Customer Service Representative
2/27/2026
The representative will manage high-volume inbound and outbound calls, assisting customers with service inquiries, scheduling, and follow-ups across phone and email channels. Key duties also include managing data entry, account updates, service requests, cancellations, and supporting field technicians with dispatch and scheduling.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Description
Join the Region’s Fastest-Growing Pest Control Team
Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ, and DE tri-state area. Since 2004, we’ve grown into one of the Top 100 Pest Control Companies in the U.S. (as recognized by PCT Magazine), and for the seventh consecutive year in 2025, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal.
We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.
Our mission is simple: to be the leader in the pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.
What You’ll Do:
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice that helps our customers feel confident and cared for. You'll handle inbound and outbound calls, resolve issues, and support field technicians—all while working in a fast-paced, team-focused environment.
Key Responsibilities:
- Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups
- Deliver 5-star customer service across phone, email, and other communication channels
- Manage data entry, account updates, service requests, and cancellations in our customer management system
- Create and review Excel-based reports and service logs
- Provide support to field technicians by managing dispatch, scheduling, and customer updates
- Participate in team meetings and contribute to process improvements
- Maintain professionalism and empathy during customer interactions
Schedule:
- Monday–Friday: 10:30 AM – 7:00 PM
- Occasional Saturday hours during peak seasons
Requirements
- 3+ years of experience in customer service or call center role
- Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
- Excellent written and verbal communication skills, including professional grammar and tone
- Strong attention to detail and high accuracy in data entry
- Ability to multitask and prioritize in a busy, fast-paced setting
- A positive, team-first attitude and strong problem-solving skills
- Comfort with remote work and occasional travel to HQ (West Chester, PA)
- Ability to pass background check, including criminal and drug screening review
Why You’ll Love Working Here:
Compensation and Benefits:
- Competitive weekly pay + On-Demand Pay option
- Full health benefits: Medical, Dental, Vision, Life & Disability Insurance
- 401(k) with company match
- Paid training, holidays, and time off
- Formal Leadership Development Program for long-term growth
Be Part of Something That Grows
If you're motivated, detail-oriented, and enjoy helping people, you’ll thrive at Green Pest Solutions. Join a team where your contribution matters—and where growth isn’t just about the business, but about you. Green Pest Solutions is an Equal Opportunity Employer. We’re committed to fostering a diverse, inclusive, and respectful workplace for all employees.
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