Client Service Specialist II – AppFolio

Description

Client Service Specialist II – AppFolio

Location: Phoenix, AZ 

Business Posture: In-Office
Schedule: Monday–Friday | 7:00 AM – 4:00 PM
Department: Client Success
Industry: Multifamily / Property Management / Financial Services

Turn Your Property Management Experience into a Strategic Client-Focused Career

If you have hands-on AppFolio experience and understand the day-to-day realities of managing multifamily communities, this is your opportunity to leverage that knowledge in a high-impact, client-facing role.

About Genesis

Genesis partners with leading property management companies across North America, delivering innovative receivables and collections solutions tailored to the multifamily industry. Our mission is to simplify complex recovery processes while protecting client relationships and maintaining strict compliance standards.

About this Role: 

Genesis is seeking a Client Service Specialist II to support and onboard multifamily property management clients using AppFolio. In this role, you will serve as a trusted partner to property managers, helping them streamline debt collection processes, optimize system integrations, and improve operational efficiency.

Your property management background won’t just be valued; it will be essential.

Requirements

What You’ll Do:

Client Relationship Management

• Serve as the primary point of contact for AppFolio-based clients
• Build long-term partnerships with property managers and onsite teams
• Provide timely, solutions-focused support

AppFolio Expertise & Onboarding

• Lead onboarding for new property management clients operating on AppFolio
• Guide clients through file submissions, integrations, and best practices
• Troubleshoot account and platform-related issues

Debt Collection Process Support

• Educate clients on compliant account submissions and recovery workflows
• Monitor account status and proactively provide updates
• Identify trends and recommend process improvements

Cross-Functional Collaboration

• Partner with Sales, Operations, Accounting, and Legal teams
• Escalate and resolve issues efficiently while maintaining compliance standards

Training & Strategic Support

• Train clients on reporting tools and performance insights
• Conduct proactive outreach to prevent service disruptions
• Provide strategic recommendations to maximize recovery results

What You Bring:

Required:

• 3–5 years of hands-on AppFolio experience
• Experience in multifamily property management or related real estate operations
• Strong understanding of property management workflows (leasing, move-outs, delinquencies, etc.)
• Professional written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment

Preferred:

• Experience working with debt collection processes
• Familiarity with Salesforce or CRM platforms
• Knowledge of compliance considerations in financial services or collections
• Proficiency in Microsoft Office Suite

Why Property Management Professionals Thrive Here

• Move beyond daily onsite operations into a strategic client partnership role
• Apply your AppFolio expertise in a specialized, high-impact environment
• Collaborate with industry experts in collections and compliance
• Competitive compensation and comprehensive benefits
• 401(k), health benefits, and professional development opportunities

Equal Opportunity Statement

Genesis is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.