Digital Services Support Specialist

Description

O Bee Credit Union is hiring a Digital Services Support Specialist to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture.

What You’ll Do:

As our Digital Services Support Specialist, you will play a vital role in optimizing and enhancing digital platforms that support the credit union. Your primary responsibilities will be to administer, maintain, and strategically improve key business systems, ensuring operational efficiency and seamless functionality across platforms. This position works closely with internal stakeholders to ensure systems are properly configured, maintained, analyzed and leveraged to enhance our member and team member experience. 

The Details:

• Location: Lacey, WA 
• Pay Range: The range for this position is $31.27-$46.90 per hour with a target range of $31.27-$39.09 per hour, depending on relevant experience and qualifications. 

Why You’ll Love Working Here:

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals

Responsibilities:

• Analyze program performance, user adoption, identify inefficiencies, and recommend improvements. 
• Improve systems by studying current practices, identifying gaps, and designing modifications to enhance productivity. 
• Provide training and support to internal end users on system functionality, best practices and process improvements. 
• Partner with key stakeholders to provide training, tools, procedures, and troubleshooting guides for the most effective delivery of content.
• Maintain system configurations, perform system updates, and work with our strategic vendor partners on upgrades, enhancements and troubleshooting.
• Partner with our IT department to address connectivity, integrations, and network-related issues.
• Develop and maintain technical documentation including configurations, procedures, workflows, and reports. 
• Conduct testing as needed for updates, troubleshooting, and product and service enhancements.
• Communicate progress through clear, insightful reports and analytics. 
• Collaborate with other credit union team members and utilize knowledge of technology systems and industry standards to design, develop, implement, and support new solutions or enhancements.
• Triage and communicate planned and unplanned system maintenance and outages. 
• Maintain content management and organization of the Credit Union’s primary intranet solution. 
• Ensure content is complete and accurate, representing and upholding Credit Union values.
• Perform intranet technical support including user permissions, access control, troubleshooting, updates and enhancements.
• Support operational technology systems to enhance efficiency and service delivery.
• Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.

Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Requirements

• Must have high school diploma or equivalent. An associates degree is preferred. 
• Must have at least three years of experience in a financial service setting.
• At least two years demonstrated experience in computer operations, software expertise, and troubleshooting is preferred. 
• Must be able to pass a background and credit check.
• Ability to firmly understand commonly used concepts, practices, and procedures within information technology platforms. 
• Ability to communicate verbally and in writing.
• Ability to collaborate proactively with team members from across the credit union.
• Effective organizational, problem solving, and multitasking skills.
• Effectively set priorities, allocates resources, takes accountability, and achieves results.
• Demonstrate proficiency in Microsoft Office Suite.
• Work independently while contributing to a supportive and high-performing team. 
• Embody the core values of trust, inclusion, integrity, community, and empowerment.