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Guest Service Representative/ Night Audit; My Place Hotel- East Moline, IL

2/27/2026

Key responsibilities include acting as the Manager on Duty, handling guest check-in/check-out processes, answering phones, assisting guests, and performing routine daily tasks like system updates and laundry assistance. The role also requires monitoring building security and communicating shift notes to management and the next shift.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011. On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born. In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!

About the Role

Description

My Place Hotel in East Moline is hiring for a part time Guest Service Representative/Night Auditor to join our team.

**Please note- this is a PART TIME job with the potential to grow into FT.**

The My Place Hotel East Moline is a 64-room hotel that is connected to the Bend XPO, and we are hiring for a dependable guest- focused team member to cover a split second shift Guest Service Representative and 3rd shift Night Auditor position.

Schedule: Part-time with potential to become full-time. Typical weekly schedule: two 3:00 PM – 11:00 PM shifts and two 11:00 PM – 7:00 AM shifts (rotating/evening + overnight).

As the friendly face of the property, the hotel front desk representative/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

If you're a dedicated self-starter who treats punctuality like a priority and shows up ready to work, we want to meet you! If you're a night owl, bring your positive, can-do attitude and passion for delivering exceptional guest services. Availability for weekends and holidays are required. If you enjoy working with a friendly, upbeat team and take pride in making each guest's stay memorable, you'll fit right in! What is in it for YOU?

Competitive wages
Flexible scheduling
Personal Days Off - start earning on day 1
Bonus Plan
Holiday Pay
Referral program
Employee discount program

Some Key Areas of Responsibilities include:

Assume the position of the Manager on Duty
Update all files and reset the system for the following day activity.
Welcome guests to the hotel and perform the check-in process.
Thank guests and perform the check-out process.
Answer all incoming and in-house phone calls.
Assist callers with making and/or changing reservations.
Assist all guests as necessary to ensure a positive experience.
Perform routine daily tasks.
Ability to work while standing for extended periods of time.
Assist with the laundry duties during the shift.
Assist with stripping rooms to set our housekeepers up for success.
Monitor building/security and handle emergency procedures when necessary.
Communicate shift notes and any guest/service issues to next shift or management.
Maintain front desk area and ensure adherence to hotel policies and safety procedures.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

Education/Experience

Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Key Skills

Guest ServiceNight AuditFront Desk OperationsCheck-In ProcessCheck-Out ProcessReservation HandlingPhone EtiquettePunctualitySelf-StarterConflict ResolutionMathematical ComprehensionSecurity MonitoringEmergency ProceduresShift CommunicationAttention To Detail