Associate End User Computing Support Analyst

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.  

Position Overview 

The Associate EUC Support Analyst is responsible for providing frontline support (“Tier 1”), solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members’ needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues and provides virtual troubleshooting and support for employee workstations, software, laptops, mobile devices and printers.  The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide a positive first interaction for all employees within Paylocity!  

Primary Responsibilities  

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Be responsible for resolving incoming support requests, including:  
• Account unlock  
• Password reset  
• VPN Troubleshooting and support  
• Outlook Troubleshooting and support  
• Act as a point of reference to navigate Technology space with general "How To" assistance  
• Access Request  
• IP Phone Provisioning  
• Software Installation/Troubleshooting  
• Mobile Device Troubleshooting  
• Distribution List requests/adds/changes  
• Active Directory Users and Groups  
• Responsible for meeting all defined Service Level Agreements  
• Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution  

Education and Experience 

• 0-1 years’ experience in technical support  
• Working technical knowledge of current operating systems and troubleshooting best practices  
• Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers  
• Basic OS and application troubleshooting experience, including basic understanding of active directory  
• Basic utilization of technical manuals and procedural documentation  
• Demonstrated ability to perform under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience  
• Demonstrated ability to effectively communicate technical functions to a non-technical audience  
• Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required  
• Interested in staying current by learning about and applying new technologies  
• Able to work in a collaborative environment with a willingness to share your ideas  
• Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members  

Physical Requirements 

• Must be able to lift/carry up to 25 lbs. 
• Ability to sit or stand for long periods of time 
• Detail work with hands such as pulling cables, making connections/terminations of wiring 

The base pay range for this position is $49,400 - $62,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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