Customer Product Quality Management

Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.

Tracking and Monitoring▪ Monitoring of 8D processing in terms of cycle time and quality in both, CQTS and customer portal
▪ Lead high level internal and external issue resolution, for multiple Continental plants ensuring timely response & customer satisfactionData Management, Reporting & Escalation▪ Customer performance and scorecard monitoring for all BA products and plants, and initiate actions in case of identified deviations to target
▪ Identify & escalate customer-related risks & critical issues to be handled as tC clearing and tC case managementCustomer interface▪ CPQM is a global overarching customer interface for Quality related matters
▪ Represents Quality Management of the Business Area towards his/her assigned Customer on a worldwide basis
▪ Monitors Customer Performance Rating / Score Card - triggers actions in case of deviations
▪ Responsible for preparation and participation in regular and/or global Customer Meetings at operational and executive levels.
▪ Leads customer specific quality reviews, both, internal and external
▪ Supports safe launch activity support at the customer
▪ Ensure outcome of customer Q targets and CSR negotiation is taken into account during the entire Product Life Cycle. Collect, communicate and train on the customer requirements within the BA and plants, for timely execution.Training / Know-how Sharing / Coaching▪ Initiate and lead global Read Across process for multiple Conti locations. The emphasis is on Lessons Learned sharing, issue prevention and plant-wide quality improvement initiatives, supporting a proactive culture within the BA.
▪ Offers training & coaching for Customer related APQP process
▪ Plans, implements and directs high-level quality improvement activities in collaboration with the customer and CQM
▪ Provides customer-related BA Quality information and best practice to global BA plants and drives the organization to improveCustomer Audits & Visits▪ Responsible for the preparation of the project in case of customer audits
▪ Monitoring the execution of corrective actions resulting out of the audit findings and escalation of delays
▪ Supports the locations during customer-visitsPrevention & Problem Resolution▪ Offers support in the resolution and prevention of noncompliance issues (incl. support for anomaly analysis, customer returns).
▪ Responsible to support or moderate the root cause analysis and ensurance of the corrective and preventive actions.
▪ Support in identification of systemic root cause
▪ Ensures that lessons learned are collected, documented, communicated and considered in the project(s).Warranty Management
/ Field Failure Analysis▪ During the Quotation phase, the CPQM lends support to the acquisition team in estimating the failure risks (ppm calculation) for 0 km and field
▪ Drives negotiations regarding warranty costs in coordination with Plant Quality and Customer Center(External NCCs)
▪ Negotiations with the customer regarding the technical factor must be carried out in coordination with the Quality Manager of the supplying plant.
 

Bachelor in Engineering or similar experience
At least 4 years experience in the automotive or consumer electronics industry, preferrably in a variety of functions. willingness to travel.
 Good knowledge of quality methods and tools
Negotiation and presentation skills
has worked as a team member in an international team

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