Industry Business Manager

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Industry Business Manager is responsible for overseeing the Industries, Building & Infrastructure business. Reporting directly to the Managing Director, the successful candidate will ensure compliance with company quality systems, procedures, and processes while driving revenue generation and long-term profitability. The role requires a strategic approach to business development and operational management, with a focus on performance, client satisfaction, and continuous improvement.

• Develop and execute strategic plans for the Industrial business ensuring alignment with company objectives and growth targets.
• Conduct market analysis to assess current and future demand, identifying new business opportunities and areas for expansion.
• Establish short and long-term goals, including the launch of new services, diversification, and initiatives for business development.
• Prepare reports on business performance and projects progress to senior management.
• Foster and maintain strong customer relationships, ensuring exceptional service delivery and client retention.
• Optimize resource utilization to maintain high standards of quality and performance.
• Supervise and lead Industrial staff, including subcontractors, promoting effective teamwork and achieving operational excellence.
• Champion a culture of safety by ensuring compliance with SGS health and safety policies and procedures.
• Ensure full compliance with ISO standards and the successful implementation of the Quality Management System across operations.

• Fluent in English (both written and spoken). Arabic is an added value
• 15+ years of experience in managing countrywide operations within the industrial sector
• Change management and ability to lead transformation Initiatives
• Strong negotiation, communication, and interpersonal skills
• Ability to represent the company and build customer relationships
• Demonstrated P&L ownership with clear accountability for revenue and costs
• Strong commercial and revenue growth mindset
• Confident, accountable leadership style with executive presence
• Strategic thinker with hands-on execution capability
• Ability to operate in a fast-paced, growth-oriented environment
• Experience in ME region is highly preferred