Senior Treasury Specialist

Description

Who We Are

Five Star Bank is an award-winning and high performing $4.8 Billion community business bank operating through 9 offices - 5 in the Capital Region, 1 in Chico, 1 in Redding, 2 in the San Francisco Bay Area, as well as administration offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. 

Position Overview

The Treasury specialist will be responsible for, but not limited to, processing all ACH origination requests, remote deposit capture services, personal online banking enrollments , bill pay services, mobile banking and mobile capture services, and processing cash management, positive pay, and business online banking requests. They will also set-up and service E-Statements, other online banking related transactions, respond to all online banking customer messaging, and reset personal and business online banking passwords as requested.  

Essential Job Functions

• Provide the highest quality of internal and external customer service
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them, including, but not limited to, the Bank Secrecy Act
• Respond to or coordinate response to all emails received through the bank website or online banking
• Execute any electronic banking request in a timely manner while maintaining a high level of compliance with all laws
• Implement, train, and support in the following areas: remote deposit capture, mobile deposit capture, mobile banking, consumer online banking, cash management services, bill pay services, positive pay, E-Statements, Interbank transfers, online tax payments, and other developing services or channels
• Perform electronic banking transaction screening for fraud, etc. through core-provided or other tools
• Assist in testing and validating all new products introduced by the Customer Experience Department
• Routinely manages the most complex implementations that require higher level of expertise and experience 
• Expertly manages each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation
• Escalate and expedite implementation delays and missed SLAs as appropriate to the Treasury Operations Manager 
• Lead training sessions with client as needed via webinars, on phone, and in person for one-to-one interaction on more complex products
• Attend meetings and training as required to continue development and to enhance knowledge of processes and technologies
• In the absence of the Treasury Operations Manager, Sr. Treasury Specialist will step in to managers assigned duties including but not limited to Q2 Case portal management, reporting, and handle escalated customer service issues 
• Must complete all training modules by established due dates
• Perform other tasks as assigned

Requirements

• A high school diploma or equivalent
• At least two years of operational or electronic banking experience

Supervisory Responsibility

This position does not have supervisory responsibility.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday from 8 a.m. to 5 p.m. Occasional overtime may be required as job duties demand.

Travel

Travel is primarily local during the business day, with very rarely out-of-the-area and overnight travel expected. Employee must possess a valid driver’s license and transportation to visit client sites and other branches.

Preferred Education and Experience

• Bachelor’s degree in business or related field
• Specialized training or information technology experience

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at anytime with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.