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Member Account Specialist

2/27/2026

The Member Account Specialist is responsible for effectively communicating with members, professionally representing the credit union, and handling the opening of new accounts including specialized accounts like IRAs and Trusts. They must also research discrepancies, assist with account balancing, and provide support on the teller line.

Salary

18.85 - 26.39 USD

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

YOUR PATH. OUR PURPOSE. Horizon Credit Union is a not-for-profit financial institution located in the Northwest. As a member-owned credit union, every decision we make is tied to the benefit it brings our members. We know that each financial journey is unique, and we are prepared to maintain our promise to guide members in the direction of their dreams. LOCATIONS Central and Eastern Washington, Northern and Southern Idaho, and Western Montana. HISTORY Founded in 1947, Horizon Credit Union has roots in the northwest. Our headquarters is located just a short distance from where it all began in Spokane Valley, WA. Today, you will find our branch network stretching from Central WA into Southern ID and Western Montana. OUR TEAM is capable, optimistic, responsible, and empathetic. As part of a growing organization, Horizon employees bring a vast array of experience and skills, working together to make a difference in the financial industry and the communities we serve. On the quest for a new career? Explore your options at HZCU: http://www.hzcu.org/careers View our Social Media Standards & Expectations of Use at: https://bit.ly/3qpbUWC Insured by NCUA. Equal Housing Opportunity.

About the Role

Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION

Full-Time

Non-Exempt

$18.85-$26.39/hourly

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this, we offer:

Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

RESPONSIBILITIES OF THE MEMBER ACCOUNT SPECIALIST

Member Service

Communicate effectively with prospective and current members and represent the credit union positively and professionally
Open new accounts
Set up new account files and provide members with all the necessary information for membership including IRA Accounts, Trust Accounts and professional accounts
Research account discrepancies and assist members in balancing their accounts
Provide support on the teller line

Service Selling

Promote, explain, and cross-sell other credit union services such as electronic services, debit cards and credit cards
Provide information on investment alternatives to deposit funds with the credit union
Look for opportunities to improve members’ financial well-being including loan referrals to a lending employee

Technical Skills

Maintain an up-to-date and comprehensive knowledge of credit union products and on all related policies, procedures, rules and regulations, including robbery procedures

ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Key Skills

Member ServiceAccount OpeningFile SetupIRA AccountsTrust AccountsAccount ResearchAccount BalancingTeller SupportCross-sellingElectronic ServicesDebit CardsCredit CardsInvestment InformationLoan ReferralsProduct KnowledgePolicy Adherence