Question
Full-time
0-2

Customer Service Representative (One Felicity Center)

2/28/2026

The Customer Service Representative will be responsible for utilizing customer interaction skills to deliver excellent service support for the company's operations in Quezon City. This role requires adherence to stringent information security measures within a paperless environment.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers'​ channels of choice.
About the Role
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Qualifications

Customer Service Qualifications:

  • At least 12 months BPO experience handling international account.
  • At least high school diploma
  • With strong communication skills (conversational, confident, spontaneous, relational)
  • Strong comprehension and learning agility
  • Able to work in a paperless environment with stringent compliance to information security measures
  • Must be able to provide NBI clearance before start date

 

Apply Now! 

Visit us at UG One Felicity Center, 127 Don Mariano Marcos Ave, Quezon City, 1126

Business Hours: Mon-Fri at 10AM - 6PM

 

 

For more information, you may contact us at:

  • GO2-AFNI (462-2364)
  • AfniPHRecruitment@afni.com
  • Facebook.com/AfniPhilippines
  • Instagram.com/afniph
  • linkedin.com/company/9039659/

 

See you there!

Key Skills
Customer InteractionCommunication SkillsComprehensionLearning AgilityInformation Security Compliance
Categories
Customer Service & SupportAdministrative
Apply Now

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