Collection Specialist

3/1/2026

The Collections Specialist will manage a portfolio of delinquent accounts, initiating contact with debtors via phone, email, and mail to discuss debts and negotiate payment arrangements. They must document all collection activities according to client standards and Federal Regulations while providing exceptional customer service.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

About Yesa We are a high-performance direct sales agency powering growth for enterprise brands and future leaders alike. At our core, we believe sales is a team sport. That’s why we train, deploy, and scale elite sales teams that deliver real, measurable outcomes. In a world flooded with digital noise, we put human connection back at the center of customer acquisition. - Elite Sales Training - Data-Driven Strategy - Brand-First Execution - Career Acceleration for Early Talent With over $500M in contract sales delivered for clients like Cogeco, Grant Cardone and Canada First, YESA is rewriting the playbook on what’s possible in sales. Building confident professionals, trusted brand ambassadors, and future leaders of the Canadian economy. For Clients: YESA helps some of Canada’s largest companies scale fast, stay lean, and maintain brand integrity—while driving revenue. Our brand-trained sales professionals activate across door-to-door, phone, email, SMS, and face-to-face channels. Whether you need to ramp a campaign or scale across provinces, we provide a plug-and-play sales engine that delivers. For Staff: We don’t just hire salespeople—we develop them. We start at the beginning, evolving young professionals into confident, high-performing sales leaders. Our training is built like a sport: systemized, coached, competition-inspired and performance-tracked. Through our proprietary training model, we develop the whole person, equipping our people with the mindset, skills, and leadership needed for long-term success in life and business. Want to scale your business—or your career—with YESA? Let’s connect: www.joinyesa.ca | www.yesa.ca

About the Role

* Simple Staffing is hiring for this position on behalf of Sallie Mae *

What You'll Contribute

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

What You'll Do

Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

What you have

Minimum: Indicate minimum education, skills and experience required.

Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable, ability to work flexible day, evenings and weekend hours as required.
Basic computing skills
Must be able to obtain required License for collecting upon placement.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.

Key Skills

NegotiationPersuasionVerbal CommunicationWritten CommunicationActive ListeningEmpathyConflict ResolutionComposureDetail-OrientedOrganizational SkillsTime ManagementSkip TracingCustomer ServicePayment ArrangementFederal Regulations Compliance